Location
County LondonderrySalary
£20000 - £24000Job Type
PermanentDate Posted
20 December, 2021A rapidly expanding IT company who are onboarding new clients on a weekly basis are looking for a 1st/2nd Line Support Engineer. The ideal candidate will have excellent customer service skills with 1+ years’ experience providing 1st Line Support for a Managed Service Provider or internal IT support team.
This role will involve handling and resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.
Key Responsibilities:
- Act as the first point of contact for technical issues raised
- Provide 1st Line diagnosis and resolution, maintaining a high level of 1st-time fixes
- Respond appropriately to technical issues raised, through resolution or escalation
- Prioritisation and management of workload to ensure contractual SLAs are met
- Log and update all service tickets received via telephone, email and/or service portal
- Provide exceptional customer service
Essential Criteria:
- 1+ years’ experience providing 1st Line Support for a Managed Service Provider or internal IT support team
- Experience with Windows Server 08-19, AD and Exchange, Office 365 Admin and Networking Technologies
- Excellent problem solving and customer service skills
- Strong interpersonal and communication (both verbal and written) skills
- Attention to detail
- Full clean UK driving licence
Benefits:
- Attractive salary and benefits packages
- Training and development
- Friendly culture
- Free Health Insurance
- Free Car Parking
- Company Pension Scheme
- Company Laptop and Phone where applicable
Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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