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1st Line Support

Reference: 19331

Location

County Londonderry

Salary

£20000 - £24000

Job Type

Permanent

Date Posted

20 December, 2021

A rapidly expanding IT company who are onboarding new clients on a weekly basis are looking for a 1st/2nd Line Support Engineer. The ideal candidate will have excellent customer service skills with 1+ years’ experience providing 1st Line Support for a Managed Service Provider or internal IT support team.

This role will involve handling and resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.

Key Responsibilities:

  • Act as the first point of contact for technical issues raised
  • Provide 1st Line diagnosis and resolution, maintaining a high level of 1st-time fixes
  • Respond appropriately to technical issues raised, through resolution or escalation
  • Prioritisation and management of workload to ensure contractual SLAs are met
  • Log and update all service tickets received via telephone, email and/or service portal
  • Provide exceptional customer service

Essential Criteria:

  • 1+ years’ experience providing 1st Line Support for a Managed Service Provider or internal IT support team
  • Experience with Windows Server 08-19, AD and Exchange, Office 365 Admin and Networking Technologies
  • Excellent problem solving and customer service skills
  • Strong interpersonal and communication (both verbal and written) skills
  • Attention to detail
  • Full clean UK driving licence

Benefits:

  • Attractive salary and benefits packages
  • Training and development
  • Friendly culture
  • Free Health Insurance
  • Free Car Parking
  • Company Pension Scheme
  • Company Laptop and Phone where applicable

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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