2nd Line IT / Field Engineer

Our client support and deliver the best-in-class sustainable IT Solutions and are a rapidly growing globally company ranking in Sunday Times HSBC Top Track 100 list of Britain’s largest privately owned companies. As a business they are consistently on the increase in size since it first began and it is sure to be a company that will allow you to harness your true potential. With adhering to customer and client needs you will receive the most invaluable IT experience by dealing with problems and finding solutions, all whilst ensuring that customer satisfaction is imperative.  

The successful candidate will be responsible for managing and maintaining the IT infrastructure, systems, and applications for the client’s customer base. Efficiency and effectiveness in IT Support is of utmost importance and the right candidate will gain great exposure to a fast paced and technologically progressive environment.

Responsibilities that Await You:

• Architect and deploy sophisticated IT infrastructure solutions, encompassing servers, storage, network, security, and state-of-the-art cloud-based technologies. Your expert touch will fuel our company’s growth and performance.
• Become the go-to problem solver for intricate technical issues related to IT systems, applications, and infrastructure. Your keen eye for detail and analytical acumen will ensure seamless operations at all times.
• Seamlessly migrate users and services from on-prem to the highly efficient MS365 platform, fostering enhanced collaboration and productivity across the organization.
• Command and nurture the upkeep of servers, storage, network, security, and advanced cloud technologies, ensuring peak performance and rock-solid stability.
• Act as the guardian of our business continuity and disaster recovery plans, instilling confidence in our stakeholders and stakeholders alike.
• Develop and maintain comprehensive technical documentation and procedures, leaving no stone unturned in optimizing our processes and knowledge base.
• Uphold a stringent adherence to security and privacy regulations, including Cyber Essentials, safeguarding our assets and maintaining the trust of our customers and partners.
• Collaborate hand-in-hand with various departments, facilitating the seamless execution of IT projects that propel our company to the forefront of innovation.
• Be the pillar of support for our end-users, providing expert assistance in desktop support, mobile device management, and software installations, ensuring their utmost satisfaction and productivity.
• Nurture the growth of junior IT team members, imparting your expertise and serving as a beacon of technical leadership.

What We Expect from You:

• Embark on this exhilarating journey with a firm foundation of knowledge and skills:
• Demonstrate 2/3 years of hands-on experience in IT infrastructure and systems administration, equipping you to excel in this role.
• Showcase your advanced expertise in servers, storage, network, security, and cutting-edge cloud-based technologies, demonstrating your exceptional technical acumen.
• Prove your mastery in Windows server administration, driving optimal performance and reliability in our systems.
• Leverage your experience with virtualization technologies, such as VMWare and Hyper-V, to elevate our infrastructure to new heights of efficiency.
• Exemplify extraordinary troubleshooting and problem-solving skills, effectively tackling challenges and turning them into opportunities.
• Exhibit your expertise in cloud migrations, facilitating seamless transitions to maximize our operational potential.
• Thrive in both independent and team-oriented settings, where your versatility and collaboration ensure the achievement of collective goals.
• Harness your exceptional communication and interpersonal skills, bridging gaps and fostering strong working relationships across all levels of the organization.
• Multitask with finesse, skillfully managing multiple priorities and meeting deadlines without compromising quality.
• Previous experience in project management is a definite plus, adding to your versatility and contributions to our projects’ successful outcomes.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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