19th August 2019

Backup Engineer – London

Reference: BBBH16749

Location: London Job Type: Permanent Salary: £30,000 Date Posted: 19/08/2019

Backup Engineer – London

My client is a huge cloud company and are looking for a Backup Engineer. The Backup Engineer will join the Managed Backup Team. The ideal Backup Engineer will have some knowledge of Linux and Windows.

Key Accountabilities

  • Contribute to the success of the team, prioritizing work based on the needs of our customers and the business.
  • Resolve escalated customer backup and restore issues. Able to effectively work with and manage escalations with all other Rackspace departments.
  • Troubleshooting of backup failures and issue resolution on multiple platforms with varied configurations.
  • Perform emergency data restorations for server, file system and or databases upon customer request in a calm and controlled fashion while maintaining consistent, professional communication with the customer.
  • Proactively look to improve and add efficiency to current processes and exercise judgement in the decision-making process to provide consistent FANATICAL customer service.
  • Share and provide training, troubleshooting, technical advice and direction to other members of the team.
  • Work on projects to further efficiency and/or effectiveness of the MBU function.
  • Responsible for adhering to company security policies and procedures.


  • Knowledge of data backup and restoration methodologies.
  • Basic understanding and ability to navigate and control Operating Systems including Microsoft Windows Server (2008, 2012, 2016), Linux Red Hat and CentOS (4x, 5x, 6x, 7x)
  • Basic knowledge of TCP/IP, DNS, Email and networking
  • Basic general understanding of databases including Microsoft SQL 2008, 2012, 2016 (Enterprise & Standard) plus MySQL (4x, 5x, 6x).
  • Experience using CommVault backup applications on client servers is a distinct advantage.
  • Strong analytical and problem-solving skills.
  • Able to communicate in a clear and concise manner both in written form of emails and ticket comments plus verbally on the phone.
  • Excellent time management, prioritization and organizational skills.
  • Able to work well under pressure and in stressful situations while supporting a customer base of over 5500.

Self-motivated; ability to maintain excellence in service without reliance on supervision.

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

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