04th March 2020

Client Account Manager

Reference: BBBH17661

Location: Belfast Job Type: Permanent Date Posted: 04/03/2020

The Abacus Group is delighted to be supporting our specialist client with the recruitment of a Client Account Manager to join their team in Belfast.

The Client Account Manager will be joining a rapidly expanding business at an exciting period of growth, and will be developing and maintaining excellent levels of communication with company clients and to keep management informed of all prominent changes with client accounts. This role includes general administrative duties, people management, key account management and face to face contact with both internal and external clients which will involve both international and domestic travelling on a regular basis.

The Role:

The role requires confidence with the ability to deal with all levels of client personnel, working internally with teams to ensure delivery of the Company’s services in line with service level agreements. The individual will have an aptitude to establish, familiarise, maintain and build strong working relationships with good communication, social and interactive skills.

  • Liaise with all clients as directed, building and maintaining relationships with key individuals within customer companies
  • Work internally with Team Leads to ensure delivery of contractual obligations to clients and a service of the highest quality
  • Ensure the achievement of client KPI’s as agreed by Senior Operations Management
  • Escalating and resolving areas of concern as raised by clients.
  • Schedule and attend regular client meetings to discuss levels of service, current issues and identifying the potential for up-selling. Ensuring that accurate notes containing action points, as required, are created and circulated to relevant parties.
  • Manage the invoicing process for all customers in care
  • Optimise resource allocation for each service by analysing resource costs to revenue received from client companies
  • Liaise as required with the Business Services department to arrange and account for all travel and expenses
  • Collaborate, cooperate and consult with colleagues within the matrix of the operational team
  • Any other duties, within reason and capability as agreed with the Managing Director

The Person:

  • 3 years proven track record in a client facing services/ Account Management
  • Qualification in Account Management, Business, Marketing or related discipline is desirable
  • High degree of computer literacy including use of Microsoft Office
  • Ability to work flexibly to meet the needs of the business
  • Preference for working with small collaborative teams with minimal direct supervision

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are professionally qualified we can support your job search.

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Hana Bailie

Hana Bailie

Business Support Recruitment Consultant

028 9099 8454

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