Client Relationship Assistant

The Company

Our client is an industry leading law firm that operates in over thirty countries. Ambitious, driven and open to fresh perspectives, they find new ways to deliver their services and maintain their reputation for excellence, in all that they do.

The Client Relationship Management (CRM) team sits within the Global Business Development, Marketing & Communications function. Dedication to clients is one of the company’s core values and to this end client relationship management is at the forefront of its global strategy.

Benefits

• Competitive base salary
• Annual performance-based bonus
• Flexible working approach
• Private healthcare coverage

The Role

As a Client Relationship Assistant, you will support Global Relationship Managers across a portfolio of accounts in the management of the firm’s relationships with its key strategic clients. Additionally, you will work closely with other business development and marketing team members and with other support areas such as Finance and HR.

In this role, you will support with the preparation of client-facing documentation and reports, and help to develop and distribute internal communication for the global client team and within the firm.

You will also be involved in the production of client-related research and analysis, coordinating client information on a global scale, and maintaining client data.

You will also support the Global Relationship Manager with managing secondees at clients, and attend regular meetings to agree targeting plans, monitor progress against objectives, identify opportunities and monitor financials. You will also assist with organising client specific events, entertainment, and client training.

Responsibilities

Documentation/reporting

• Supporting with the preparation of client-facing documentation and reports including, but not limited to: client relationship brochures, management information reports, panel pitches, management information reports, client presentations, value-add reports and contact cards
• Developing and distributing internal communication for the global client team and within the firm (e.g. disseminating client-specific market intelligence, internal updates, financial reports etc)

Data collation and management

• Producing client-related research and analysis including: client strategy, client structures, financial performance, key contact mapping, competitor activity, developments in the client’s markets and client needs analysis, monthly reporting on client financial performance, recent relationship activity, pitches, meetings etc
• Collecting and coordinating various client information globally
• Maintaining client information on the company’s internal systems to ensure it is kept up to date (e.g. secondment trackers, activity trackers, client snapshot pages on the intranet)
• Keeping track of proposals and opportunities in the company’s CRM system, and keeping it up to date with relevant client content and activities

Other

• Preparing for and attending regular internal meetings with the Global Relationship Manager, Global Relationship Partners, and other core team members to agree client targeting plans, monitor progress against Marketing, Business Development and Communications objectives, identify opportunities and monitor financials
• Driving the strategic mailing process on each account to ensure strategic communications such as publications, client event invites are sent to key clients in a timely and coordinated fashion
• Supporting the Global Relationship Manager on the management of secondees at clients, including pre-secondment briefings, regular catchups and post-secondment debriefs to gather intelligence and feeding insights back to the client relationship team
• Understanding the company’s panels commitments on each client account
• Supporting the organisation of client specific events, entertainment, and client training
• Assisting on certain client relationship management priority projects designed to support the development of the firm’s client relationship management approach

What you will have

• Graduate degree with a strong academic background, preferable in Marketing or Business – or with equivalent work experience

Excellent writing skills and attention to detail

• Excellent communication and interpersonal skills
• Eye for design/creativity (e.g. for presentations, proposals and events)
• Ability to process and analyse business data and research

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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