Client Services Administrator

Our client is an award-winning consultancy firm, seeking to recruit a Client Services Administrator to work alongside a team of consultants. You will be a key member within the delivery team, providing clients with the best customer service.

What you will do in this role

Working closely with the team of consultants, you will play a central role in the administration and planning elements of project delivery. This will involve co-ordinating and monitoring Learning & Development (L&D) and Organisational Development (OD) projects from set-up to evaluation. Typical activities will include:

Administration & Diary Management

Scheduling workshops, meetings, and other events on various online platforms and in physical venues.

Liaison with clients to schedule bookings, then subsequent diary management for consultants.

Setting up virtual collaborative spaces to support online workshop activities e.g. Mural, Canva.

Sending out pre and post workshop emails with reminders, PDFs of materials, signposts to additional information.

Co-ordinating workshop attendance lists and feeding back attendance records to clients.

Project Planning

• Working closely with the Project Lead, co-ordinate the administration element of reaching project milestones and keep the Lead updated on any issues or related correspondence.
• Ensuring any issues raised lead to remedial action, agreed and completed in a timely manner.
• Attending programme meetings, minute-taking and implementing programme support tasks resulting from meetings.
• Setting up programmes on central records system (CRM), administering invoicing and monitoring programme budgets in conjunction with the Project Lead.

Other Essential Support Duties

• Registering delegates for psychometric profiles and qualifications, sending out all requisite information and co-ordinating, monitoring and reporting on completion rates.
• Issuing evaluations and feedback questionnaires. Creating surveys, sending out and monitoring response rates, sending reminders and reporting on response rates. Creating subsequent reports.
• Manage the project/programme folder on the shared drive, to ensure all programme-related materials and documents are saved and up to date.
• Administration of grant applications.
• Uploading tenders on onto tender websites.
• Provide administrative support to ensure brand integrity including formatting, proofing and ensuring consistency of brand presentation (e.g. on slide deck presentations and client proposals).
• Placing orders with third party suppliers and monitoring all records associated with this work.
• General administration and support activities as required to support business and client success.

Essential Criteria

• A minimum of 2 years’ experience in a relevant administrative, process, co-ordinator, project, finance, or programme management role
• Experience of coordinating a wide range of activities
• Experience of working with a range of stakeholders across multiple projects/activities
• High standard of competence across the Microsoft Office suite (in particular Excel, PowerPoint and Word) and SAGE

Desirable Criteria

· Experience in project coordination/a client services role in a consultancy or similar environment

· Experience working on L&D/Organisation Development projects

· Experience of work planning tools or processes

· Experience working in a PA or EA role

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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