08th October 2019

Client Success Executive

Reference: BBBH16993

Location: Belfast Job Type: Permanent Date Posted: 08/10/2019

Are you an experienced technical professional with the ability to manage clients throughout the development and post sale process?

Do you have exceptional technical knowledge and possess strong project management skills?

Would you like to work for a leading company with excellent career opportunities?

We have a very exciting role with a leading local company as they grow their award winning team. If interested or would like more information call Alex on 02890 313157 or email [email protected]

The Job

Based solely in Belfast, the Company has developed a SaaS platform and content management system that enables enterprise grade, native mobile apps to be very quickly created, published and updated by non-technical people.

The apps are used by clients (at least half of whom are Blue Chip global brands) to inform, engage and enthuse their people. Currently we have several hundred thousand end users from a wide range of business domains who benefit from the instant communication and flexibility provided by the platform. Over the last 5 years the company has seen over 30% annual growth on recurring revenue.

As the Client Success Executive, you will be responsible for the build and configuration of the business’s product to new and existing customers. Working closely with the Client Success Manager you will also assist with the ongoing support and post-sales care for all customers. You will be responsible for ensuring that any issues or queries raised by customers are followed up and dealt with by the appropriate member of the team, to the customer’s satisfaction.

You will liaise with clients and the rest of the team to co-ordinate all activities and deliverables associated with a customer solution and ensure these are released on-time to the agreed level of quality ensuring total Client satisfaction at every step of the process.

The role is focused on proactive communication with customers, identifying improvements and sharing best practice around content, look and feel and helping them achieve improved communication channels with their employees.

The Person

The ideal candidate should have a strong technical background, be a good communicator, hands-on, well organised, and comfortable working directly with high profile customers. You should have a track record of implementing and supporting software delivery, and passion for and knowledge of the mobile technology ecosystem. The role will involve a limited amount of travel to customer sites for implementation and review meetings

  • Previous experience in client facing service delivery role
  • Technical background, ideally with exposure to Mobile Technologies. Knowledge of iOS and/or Android App deployment processes would be useful
  • Flexible person with the ability to multitask across several client projects simultaneously, adapting to rapidly changing environments and requirements
  • Ability to work with Sales, Clients, Development, and Training teams
  • Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management
  • Excellent client service skills with a key focus on managing client expectations through excellent communication, both via email & phone with both positive and negative messages.
  • Passionate about clients, willing to go the extra mile to ensure the highest level of client satisfaction
  • Exceptional documentation and communication skills
  • Ability to thrive in a fast paced, international, client-orientated environment
  • Previous experience of working with employee internal communications would be useful

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.

The team in Abacus manage a range of permanent, contract and temporary appointments throughout UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.careers

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