08th October 2019
Location: Belfast Job Type: Permanent Date Posted: 08/10/2019
Are you an experienced technical professional with the ability to manage clients throughout the development and post sale process?
Do you have exceptional technical knowledge and possess strong project management skills?
Would you like to work for a leading company with excellent career opportunities?
We have a very exciting role with a leading local company as they grow their award winning team. If interested or would like more information call Alex on 02890 313157 or email [email protected]
Based solely in Belfast, the Company has developed a SaaS platform and content management system that enables enterprise grade, native mobile apps to be very quickly created, published and updated by non-technical people.
The apps are used by clients (at least half of whom are Blue Chip global brands) to inform, engage and enthuse their people. Currently we have several hundred thousand end users from a wide range of business domains who benefit from the instant communication and flexibility provided by the platform. Over the last 5 years the company has seen over 30% annual growth on recurring revenue.
As the Client Success Executive, you will be responsible for the build and configuration of the business’s product to new and existing customers. Working closely with the Client Success Manager you will also assist with the ongoing support and post-sales care for all customers. You will be responsible for ensuring that any issues or queries raised by customers are followed up and dealt with by the appropriate member of the team, to the customer’s satisfaction.
You will liaise with clients and the rest of the team to co-ordinate all activities and deliverables associated with a customer solution and ensure these are released on-time to the agreed level of quality ensuring total Client satisfaction at every step of the process.
The role is focused on proactive communication with customers, identifying improvements and sharing best practice around content, look and feel and helping them achieve improved communication channels with their employees.
The ideal candidate should have a strong technical background, be a good communicator, hands-on, well organised, and comfortable working directly with high profile customers. You should have a track record of implementing and supporting software delivery, and passion for and knowledge of the mobile technology ecosystem. The role will involve a limited amount of travel to customer sites for implementation and review meetings
Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).
If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.