Clients & Customer Support Executive

Ready to join a team of professionals within the fin-tech market? Our client is seeking to appoint a Client & Customer Support Executive into the Business Operations Support Services team as part of their continuous growth. The team aims to be a Centre of Excellence by providing first class customer service at every interaction and complete a number of key tasks such as:

• Monitoring and ordering of redemption stock, liaising directly with retailers
• Continuous Improvement or bug fix documentation/escalation
• Participate as the subject matter expert and engage with internal and external stakeholders on BAU tasks and projects
• Customer issue resolution, providing escalation support for Contactable and our external Clients frontline support teams
• Efficiently deliver digital redemption resends using the email platform
• Demonstrate a good understanding of other systems used and understanding of how to resolve any issues
• System, Training and Enhancements
• Deliver training, Support UAT/pre-sales activity as and when called upon
• Suggesting system enhancements to improve / enhance the offer briefing and offer management process

Quality Control:

• Conducting regular quality checks to identify any issues or inconsistencies
• Focus on reducing the amount of customer impacting issues

Key Skills and experiences:

• Relevant experience in a Service/Operational role or educated to Degree level or equivalent
• GCSE English and Mathematics grade C or above are pre-requisites of this role
• Competence in PowerPoint, Excel, Word, and Visio
• Exceptional written and verbal communication skills with attention to detail and accuracy and the ability to manage multiple tasks simultaneously
• Numerically confident

Personal Qualities:

• Confident in developing strong relationships across internal and external stakeholders
• Team player – this role sees you be part of a growing team, that needs to work together effectively to be successful
• Has a desire and ability to quickly become the subject matter expert on product features
• Strong organisational skills with the capability to recommend new processes where there is room for improvement and creative flair for introducing new solutions
• Trustworthy, reliable, and honest
• Ability to cope well under pressure

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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