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Clients & Customer Support Executive

Reference: 19306

Location

Belfast

Salary

£23000 - £23000

Job Type

Permanent

Date Posted

24 November, 2021

Ready to join a team of professionals within the fin-tech market? Our client is seeking to appoint a Client & Customer Support Executive into the Business Operations Support Services team as part of their continuous growth. The team aims to be a Centre of Excellence by providing first class customer service at every interaction and complete a number of key tasks such as:

  • Monitoring and ordering of redemption stock, liaising directly with retailers
  • Continuous Improvement or bug fix documentation/escalation
  • Participate as the subject matter expert and engage with internal and external stakeholders on BAU tasks and projects
  • Customer issue resolution, providing escalation support for Contactable and our external Clients frontline support teams
  • Efficiently deliver digital redemption resends using the email platform
  • Demonstrate a good understanding of other systems used and understanding of how to resolve any issues
  • System, Training and Enhancements
  • Deliver training, Support UAT/pre-sales activity as and when called upon
  • Suggesting system enhancements to improve / enhance the offer briefing and offer management process

Quality Control:

  • Conducting regular quality checks to identify any issues or inconsistencies
  • Focus on reducing the amount of customer impacting issues

Key Skills and experiences:

  • Relevant experience in a Service/Operational role or educated to Degree level or equivalent
  • GCSE English and Mathematics grade C or above are pre-requisites of this role
  • Competence in PowerPoint, Excel, Word, and Visio
  • Exceptional written and verbal communication skills with attention to detail and accuracy and the ability to manage multiple tasks simultaneously
  • Numerically confident

Personal Qualities:

  • Confident in developing strong relationships across internal and external stakeholders
  • Team player – this role sees you be part of a growing team, that needs to work together effectively to be successful
  • Has a desire and ability to quickly become the subject matter expert on product features
  • Strong organisational skills with the capability to recommend new processes where there is room for improvement and creative flair for introducing new solutions
  • Trustworthy, reliable, and honest
  • Ability to cope well under pressure

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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