30th July 2019

Customer Account Coordinator

Reference: #16657

Location: Belfast Job Type: Contract Salary: £18,000 - £19,000 Date Posted: 30/07/2019

Customer Account Coordinator

Fixed term Contract


Abacus group are delighted to be representing our long-standing client, one of the largest utility firms in Ireland, as they seek to appoint a customer account coordinator on a 12-month FTC.

The Role

As the Customer Account Coordinator, you will be responsible for managing an team of highly skilled advisors and ensure all KPI and SLA are managed effectively within the team, thus ensuring each individual is performing at the expected levels within the business.

You will report to the Customer Service Manager and ensure all service level agreements and quality levels are achieved on a daily basis. You will also be responsible for the following duties:

  • Working closely with the Customer Account Manager to ensure all business targets are met.
  • Creating weekly & monthly status reports.
  • Allocating work to the team on daily basis.
  • Resolving registration and metering issues in a timely manner.
  • Effectively resolving issues as they arise internally and externally.
  • Liaising with internal teams to resolve issues on behalf of the customer.
  • Supporting customer complaint resolution as required.
  • Monitoring of team performance to ensure delivery of targets.

Essential Criteria

  • At least 6 months experience in a Team Lead role.
  • At least 1 years’ experience in customer management or billing administration
  • Ability to demonstrate a high level of accuracy and attention to detail
  • Proficient in the use of Microsoft Office Desirable Criteria:
  • Working knowledge of Salesforce customer management system
  • Working knowledge of CC&B billing system, including market message workflow.
  • Experience of working with external sales channels
  • Experience within the utilities market Competencies:

**Only applicants who meet the essential criteria will be considered**


  • Due to location it would beneficial if the applicant has use of a car


  • Discounted gym membership
  • Free onsite parking
  • Company bonus plan
  • Generous annual leave entitlement
  • Private Healthcare
  • Company pension scheme

Laura Kearney [email protected] 02890313157

Please submit your application or call the specialist consultant in Abacus Group on 028 9031 3157 for a confidential career discussion or explore other jobs in Belfast, Northern Ireland, Dublin or London.

With 100 years’ experience in our team, Abacus is one of NI’s most established recruitment brands. We can advise on jobs, CVs, interviews and salaries across permanent, contract and temporary employment.

If you know someone who wants to move a career to NI, then tell them about www.abacus.jobs/belfastforlife or follow @AbacusJobs

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.

The team in Abacus manage a range of permanent, contract and temporary appointments throughout UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.careers

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