06th March 2020

Customer Accounts Administrator

Reference: BBBH17666

Location: Belfast Job Type: Permanent Date Posted: 06/03/2020

The Abacus Group is currently assisting our leading client with the recruitment of a Customer Accounts Administrator to join their team in the South Belfast Area.

Reporting to the Customer Account Team Manager, the successful candidate will be
responsible for ensuring all registrations are processed within business targets, processing to do’s to ensure all meter information is up to date to ensure timely billing and managing their
work load on a daily basis to ensure individual objectives and quality targets are achieved.

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards and work deadlines. The individual must have a
forward thinking approach and be able to work independently. They must also demonstrate the
ability to build effective relationships and liaise successfully with internal & external customers

The Role:

  • Register customers onto the CC&B billing system.
  • Ensure efficient and timely processing of all registrations in line with both business and market requirements.
  • Resolve billing process requirements and errors including meter reading, meter change request, customer losses and final billing in a timely manner
  • Liaise with both internal and external stakeholders.
  • Effectively resolve issues with MRSO/T&D/Gas Networks.
  • Work closely with internal teams such as Sales and Customer Service to ensure a coordinated outcome is achieved on behalf of the customer.

The Person:

  • At least 6 months experience in a busy administrative role.
  • Minimum of 5 GCSEs Grade C or above to include Maths and English
  • Experience of working on an IT database with knowledge of MS Office.
  • Proven experience of working to strict deadline and KPIs.
  • Working knowledge of the CC&B billing system.
  • Working knowledge of Salesforce.
  • Holds an understanding of utility market structures.
  • Judgement and Decision-Making
  • Driving for Results
  • Taking Ownership

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are professionally qualified we can support your job search.

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Hana Bailie

Hana Bailie

Business Support Recruitment Consultant

028 9099 8454

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