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Customer Care Advisor

Reference: 21287

Location

Belfast

Salary

£23000 - £24000

Job Type

Permanent

Date Posted

31 July, 2023

Our client is seeking to recruit for Customer Care Advisor, you will be joining a well-known manufacturing retailer. If you strive of communicating with people in a fast-paced environment, reach out today for further information…

Role Description 

To succeed in this role you will: 

  • Answer customer, store, and supplier queries on the phone and via email. 
  • Take ownership of customer complaints tracking through to resolution. 
  • Negotiate commercially with customers and suppliers.  
  • Process web generated sales orders & arranging delivery dates with customers.

The Person 

Essential Requirements: 

  • Excellent IT skills including previous experience of MS Office packages including Word, Excel, and Outlook.
  • Customer focused approach. 
  • Excellent communicator both written and verbal. 
  • Excellent ability to multi-task.  
  • Must thrive in a high-volume environment. 

Benefits

  • Death in service – enrolled after 3 months service.
  • Bonus applies for on target earnings.
  • Commission.
  • Staff discount.
  • On site parking.
  • Great work life balance – finishing Fridays at 1pm.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers


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