Customer Care Advisor

Our client is seeking to recruit for Customer Care Advisor, you will be joining a well-known manufacturing retailer. If you strive of communicating with people in a fast-paced environment, reach out today for further information…

Role Description 

To succeed in this role you will: 

• Answer customer, store, and supplier queries on the phone and via email. 
• Take ownership of customer complaints tracking through to resolution. 
• Negotiate commercially with customers and suppliers.  
• Process web generated sales orders & arranging delivery dates with customers.

The Person 

Essential Requirements: 

• Excellent IT skills including previous experience of MS Office packages including Word, Excel, and Outlook.
• Customer focused approach. 
• Excellent communicator both written and verbal. 
• Excellent ability to multi-task.  
• Must thrive in a high-volume environment. 

Benefits

• Death in service – enrolled after 3 months service.
• Bonus applies for on target earnings.
• Commission.
• Staff discount.
• On site parking.
• Great work life balance – finishing Fridays at 1pm.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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