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Customer Relations Officer – Hybrid

Reference: 21059


Belfast, County Antrim



Job Type


Date Posted

05 May, 2023

Customer Relations Officer – Hybrid 

Are you passionate about providing excellent customer service and ensuring customer satisfaction?

Do you have experience in the Insurance industry?

Do you have strong communication skills, analytical thinking, and a keen eye for detail?

Then this Customer Relations Officer role may be the perfect opportunity for you!


My client is looking for a dedicated and empathetic individual to join their small Quality Assurance team as a Customer Relations Officer. In this role, you will assist customers who have been let down by their interactions with the business, providing them with impartial, thorough, and efficient investigations into their complaints. You will build relationships with customers, using your excellent communication skills to keep them informed throughout the investigation process.


As a Customer Relations Officer, you will have the opportunity to make a real difference to their customers, as well as to the wider business. You will be responsible for protecting their brand and contributing to product review and improvement. You will attend meetings with your team to share your ideas for improvements and developments within the Department.


Key skills for this role include excellent customer service skills, strong communication skills (both written and verbal), analytical thinking, attention to detail, and the ability to use your own initiative. You should also have strong ethical standards and a high level of integrity, as well as the ability to be flexible and adapt to change.


In return for your hard work and dedication, they offer a negotiable salary depending on experience, as well as a comprehensive benefits package including a pension scheme, private medical insurance, and an eye care scheme. They also offer 20 days’ annual leave plus 11 statutory days, with additional annual leave accruing based on length of service.


If you have experience working in a customer service role and possess the essential qualifications and personal attributes listed in the job specification, I would love to hear from you.


Apply now or contact Siobhan from Abacus Careers!

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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