Customer Relationship Champion

Our client is a software solutions company whose mission is to change lives, they are seeking to recruit an Administrative Executive. Their aim to achieve this is to continue to grow by having great, engaged, talented, developed, accountable people, working in the right culture using agile methods. Our client prides themselves on their core values. Are you ready to join a team of professionals who pride themselves on integrity, tenacity, respect, empowerment, fun and curiosity?

Our client is currently looking for a Customer Relationship Champion whose primary focus will be supporting and building customer relationships to maximize retention and increase revenue. This role requires a results-focused and forward-thinking individual with a can-do attitude. This individual will be expected to engage with

a range of internal and external stakeholders daily to help achieve the division’s strategic goals.

Main Responsibilities

-To work as part of the Customer Relationship Team, with a focus on the Government sector, in meeting its targets and key business goals

-Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle

-Manage database of all existing clients and manage new accounts transitioned from the new Business Development Team

-Process orders and manage queries to ensure a high level of customer satisfaction

-Undertake cross-selling and upselling campaigns to maximize revenue from existing customers

-Comfortable presenting sales and product focussed demonstrations to existing customers

-Work with cross-functional teams to help execute the sales strategy e.g. events and webinars

Essential Criteria

-3 years’ proven sales and account management experience with an emphasis on strong administration and telephone communication skills

-Demonstrable track record of driving incremental revenue generation from existing and new customer

-Strong computing skills i.e. working knowledge of Google G-Suite and MS Office

-Proven experience of high level of customer service and associated interpersonal skills

-Possess the necessary level of communication skills to fully carry out the role, both written and verbal

-Keen to learn and comfortable in a fast-moving environment

-Ability to take the initiative when required

Desirable Criteria

-Minimum of 3 years’ experience of working with CRM systems; e.g. Sugar, Salesforce, Act, Goldmine

-Knowledge of operating in a SaaS subscription-based business environment

-Experience with social media platforms in a B2B environment e.g. LinkedIn

-Ability to deliver online demonstrations via webinar

-Third Level Qualification

-Willing to travel to UK events and presentations when required

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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