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Customer Service Administrator

Reference: 21845

Location

Belfast

Salary

£23500 - £23500

Job Type

Permanent

Date Posted

03 May, 2024

Our client is currently seeking to recruit a  Customer Service Administrator , if you are looking for the next step in your administration career this may be the role for you…

What’s in it for you?

  • A very competitive basic salary plus benefits.
  • 23 days’ holiday (rising to 25) plus Bank Holidays
  • Company matched pension
  • Life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.

What you’ll be doing:

  • You will be handling our customer enquiries via email, letter, and telephone, providing a great customer experience.
  • The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
  • Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
  • Achieve high standards of quality, efficiency, and productivity.
  • Build and maintain relationships through the delivery of customer requests within timeliness standards set.
  • Take personal responsibility for meeting deadlines and resolving customer concerns. 
  • Demonstrate adherence to customer focus and conduct policy.
  • Demonstrate flexibility and collaboration towards meeting customer and business needs.

What we’re looking for:

  • Customer centric mind set and experience of working in customer service / administration.
  • Ability to work to a high level of accuracy and deliver the best customer service.
  • Demonstrate a flexible approach towards changing business needs.
  • Professional attitude.
  • Good IT skills.
  • Good standard of education – Maths and English GCSE grade C+

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion.
We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.
If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers
ABACUS ACTS AS A RECRUITMENT BUSINESS AND CANNOT PROVIDE VISA SPONSORSHIP TO APPLICANTS.
APPROPRIATE UK WORK PERMISSION IS REQUIRED IN ORDER TO APPLY FOR THIS POSITION.

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