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Customer Service and Call Centres Jobs

Customer Service Advisor – Insurance

Reference: 21199


County Down



Job Type


Date Posted

24 July, 2023

Insurance Customer Service Agent – Newry


Are you ready to kick-start your career in Insurance?

Do you have excellent customer service skills and telephone experience?


My client is a small but ambitious team, looking for talented individuals with the right attitude to help us grow to new heights. They are part of a larger insurance family, combining local service with digital convenience.

They prioritise a healthy work/life balance and offer ample learning and development opportunities. Join them and be part of a team that truly cares.


Role Overview:

As a Trainee Customer Service Agent, you will be at the forefront of providing exceptional support to valued customers. Handling a wide range of inquiries, you will build experience and progress your career. With a passion for delivering top-notch service, you will receive coaching and mentoring from an experienced team to support your development.



Minimum of 2 years’ experience in a customer service environment.

Passionate about creating value for customers and problem-solving.

Curiosity about digital technology and improving processes for the digital customer.

Comfortable working in a highly collaborative team.

Strong organizational skills and ability to perform under pressure.

Eagerness to learn and develop your skills.

Understanding of working in regulated environments while driving innovation.

Experience building and maintaining relationships with internal and external stakeholders.



Hybrid working between home and their Newry office.

36.5-hour week with no weekend work required.

Competitive salary with no targets.

Private Medical Insurance.

Optical Care Voucher Scheme.

20 days of annual leave plus bank holidays.

Additional day’s leave for your birthday.

Discounted insurance for your family.

Professional Development Opportunities with CII.

Family-friendly policies, including flexible working and enhanced maternity pay.

Annual membership to the Calm App.


If you’re ready to embark on an exciting career journey and deliver exceptional customer service, apply now and be part of a company that values your growth and well-being.

Looking for more information, contact Siobhan from Abacus Careers!

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers

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