Customer Service and Operational Support

Our client is seeking to recruit a Customer Service and Operational Support , you will be joining a leading firm in the transport industry.

Benefits to You

Pension Scheme

Holiday Pay

Friendly & Professional working environment

On-Site Parking

Excellent working conditions

Health Cash Plan

Hours of Work

8.00am to 5.00pm Monday to Friday (one-hour lunch) or as operationally required.

Job Duties:

Assist transport planners in day-to-day activities

Pro-actively engage in all aspects of customer services -order input and job pricing

Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively, assisting with ETAs and other aspects of transport

Liaise with sales and operations team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed

Provision of quotations for the shipment of goods

Operational sales, ensuring trailers are filled each day 

Candidate Specification Essential:

Numeracy skills

Effective communication skills

Experience in the use of Microsoft Office, internet, and e-mail

Be able to demonstrate good time management skills

Ability to work unsupervised and also be a team player

Ability to prioritise tasks and work to tight deadlines

At least six months’ experience in working in a customer focused environment in the transport industry

Desirable:

Willingness and ability to learn new tasks and procedures quickly

Friendly and approachable telephone manner

Ability to use initiative and take responsibility for completing tasks

Experience of transport management systems

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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