Customer Service and Operational Support
Salary£25000 - £28000
Date Posted03 October, 2023
Our client is seeking to recruit a Customer Service and Operational Support , you will be joining a leading firm in the transport industry.
Benefits to You
Friendly & Professional working environment
Excellent working conditions
Health Cash Plan
Hours of Work
8.00am to 5.00pm Monday to Friday (one-hour lunch) or as operationally required.
Assist transport planners in day-to-day activities
Pro-actively engage in all aspects of customer services -order input and job pricing
Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively, assisting with ETAs and other aspects of transport
Liaise with sales and operations team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed
Provision of quotations for the shipment of goods
Operational sales, ensuring trailers are filled each day
Candidate Specification Essential:
Effective communication skills
Experience in the use of Microsoft Office, internet, and e-mail
Be able to demonstrate good time management skills
Ability to work unsupervised and also be a team player
Ability to prioritise tasks and work to tight deadlines
At least six months’ experience in working in a customer focused environment in the transport industry
Willingness and ability to learn new tasks and procedures quickly
Friendly and approachable telephone manner
Ability to use initiative and take responsibility for completing tasks
Experience of transport management systems
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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