Customer Service Assistant

Do you have previous customer service experience?

Are you an excellent communicator?

Do you have a “can do” attitude?

Our client is seeking to recruit Customer Service Assistants on a 12 Month FTC, want to join a family-feel business within the utility sector. They are an award-winning company, that puts their staff at the heart of the business. As a result, you will receive competitive salary and fantastic range of benefits, along with training and development programmes to develop your skills.

The role:

Our Customer Services Assistants are the first point of contact for potential and existing customers, stakeholders, and incoming calls. They play a key role in processing customer enquiries, providing best in class customer service to all our customers. They will also provide administrative support within the Customer Services Team.

Key Accountabilities:

– Answer incoming calls demonstrating first class customer service and delivering brand values, advising, or redirecting as appropriate

– Have an excellent telephone manner, be enthusiastic with a ‘can do’ attitude

– Administration of customer queries via email or online

– Handle and resolve customer complaints in line with the company values

– Take ownership of customer requests, aim to provide 1 st call resolution

– Customer Services administration as required

– Develop strong relationships with other departments, gaining comprehensive knowledge of our business

– Provide cover for Reception as required

– Undertake any additional duties as directed by the Customer Services Manager

The Individual:

Our Customer Services Assistants provide the best possible customer experience for potential and existing customers, stakeholders and colleagues. They excel in communication and people skills and manage a busy workload with clear priorities and objectives.

Knowledge/Skills & Experience

Essential:

– Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above

– Previous experience in customer service role, eg call handling, but may also consider retail and leisure

– Excellent IT, communication and people skills

– Ability to process large volumes of information quickly and accurately

– Ability to work on own initiative and prioritise workload

– A ‘can do’ attitude and eager to learn

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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