Customer Service Representative

Our client is currently seeking to recruit a Customer Service Representative within the professional services industry. Do you have excellent customer service skills? Are you seeking a role to develop and further skills set?

What’s in it for you?

A very competitive basic salary plus benefits.

23 days’ holiday (rising to 25) plus Bank Holidays

Company matched pension

Life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.

The possibility of flexible working.

What you’ll be doing:

You will be handling our customer enquiries via email, letter, and telephone, providing a great customer experience.

The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.

Demonstrate care and empathy for our customers and their needs when handling customer enquiries.

Achieve high standards of quality, efficiency, and productivity.

Build and maintain relationships through the delivery of customer requests within timeliness standards set.

Take personal responsibility for meeting deadlines and resolving customer concerns. 

Demonstrate adherence to customer focus and conduct policy.

Demonstrate flexibility and collaboration towards meeting customer and business needs.

What we’re looking for:

Customer centric mind set and experience of working in customer service / administration.

Ability to work to a high level of accuracy and deliver the best customer service.

Demonstrate a flexible approach towards changing business needs.

Professional attitude.

Good IT skills.

Good standard of education – Math’s and English GCSE grade C+

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers