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Customer Service and Call Centres Jobs

Customer Services Assistant (12 month FTC)

Reference: 19062


County Antrim


£18000 - £18662.25

Job Type


Date Posted

23 September, 2021

Our client is a family-feel business within the utility sector. They are an award-winning company, that puts their staff at the heart of the business. As a result, you will receive competitive salary and fantastic range of benefits, along with training and development programmes to develop your skills.

The role:

Customer Services Assistants are the first point of contact for potential and existing customers, stakeholders and incoming calls. They play a key role in processing customer enquiries, providing best in class customer service to all our customers. They will also provide administrative support within the Customer Services Team.

Key Accountabilities:

  • Answer incoming calls demonstrating first class customer service and delivering brand values, advising or redirecting as appropriate
  • Have an excellent telephone manner, be enthusiastic with a ‘can do’ attitude
  • Administration of customer queries via email or online
  • Handle and resolve customer complaints in line with the company values
  • Take ownership of customer requests, aim to provide 1st call resolution
  • Customer Services administration as required
  • Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business
  • Provide cover for Reception as required
  • Undertake any additional duties as directed by the Customer Services Manager

The Individual:

Customer Services Assistants are dedicated to providing the best possible customer experience for potential and existing customers, stakeholders and colleagues. They excel in communication and people skills, and manage a busy workload with clear priorities and objectives.

Knowledge/Skills & Experience


  • Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above
  • Previous experience in customer service role, eg call handling, but may also consider retail and leisure
  • Excellent IT, communication and people skills
  • Ability to process large volumes of information quickly and accurately
  • Ability to work on own initiative and prioritise workload
  • A ‘can do’ attitude and eager to learn

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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