Customer Services Assistant

Do you have customer service experience?

Are you an excellent communicator?

Do you have a “can do” attitude?

Our client is seeking to recruit Customer Service Assistants on a 12 Month FTC. Want to join a family-feel business within the utility sector? They are an award-winning company, that puts their staff at the heart of the business. As a result, you will receive competitive salary and fantastic range of benefits, along with training and development programmes to develop your skills.

Benefits

Hybrid Working

Private Medical Insurance

Gym Membership Subsidy

Free On-Site Parking

Annual Bonus Scheme

Pension Plan

Life Assurance

Recognition Programme

Training and Up Skilling Support

The Role

The Customer Services Assistants are the first point of contact for potential and existing customers, stakeholders and incoming calls. They play a key role in processing customer enquiries, providing best in class customer service to all customers. They will also provide administrative support within the Customer Services Team. You will be dedicated individual who can excel in communication and people skills as well as managing a busy workload with clear priorities and objectives.

Responsibilities

Answer incoming calls demonstrating first class customer service and delivering brand values, advising, or redirecting as appropriate

Have an excellent telephone manner, be enthusiastic with a ‘can do’ attitude

Administration of customer queries via email or online

Handle and resolve customer complaints in line with the company values

Take ownership of customer requests, aim to provide 1st call resolution

Customer Services administration as required

Develop strong relationships with other departments, gaining comprehensive knowledge of our business

Provide cover for Reception as required

Undertake any additional duties as directed by the Customer Services Manager

Essential Criteria

Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above

Previous experience in customer service role or retail and leisure

Excellent IT, communication, and people skills

Ability to process large volumes of information quickly and accurately

Ability to work on own initiative and prioritise workload

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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