06th July 2020

Deputy Administration Manager

Reference: DF - 17822FS

Location: England Job Type: Permanent Date Posted: 06/07/2020

Deputy Administration Manager

Location; Middlesbrough, England

Abacus Careers are pleased to be recruiting for a Deputy Administration Manager on behalf of a leading Financial Services firm in their Middlesbrough office. Our client is one of the most ambitious pension providers on the market and has a track record of investing in keen professionals with a goal of advancing their career within the industry. This role will likely appeal to those with a minimum 5 year’s experience in a similar role.

Salary and Benefits:

Attractive Salary (depending on experience) with a competitive package including pension scheme and flexible

What you will do:

  • Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular work flow meetings with senior team members (where needed) to manage progress and resolve any issues.
  • Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, life styling, trustee’s reports, and accounts.
  • Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
  • Overseeing the client work of other less experienced pension administration team members.
  • Monitoring team performance, including activity and client performances, and taking appropriate action to ensure targets are met.
  • Liaising with Administration Manager regarding appraisals and regular catch up meetings.
  • Actively contributing ideas to deputy administration manager meetings.
  • Providing information to the team at regular meetings, including technical updates.
  • Identify any training needs across the team and assisting with the team’s development.
  • Continuously seek ways of innovating and improving quality, service delivery, and efficiencies in processes and procedures.
  • Maintaining a client-focused approach, able to develop trusting and credible partnerships with clients both face to face and via the telephone.
  • Anticipating, resolving and owning problems, identifying solutions to management as and when required.
  • Preparing, checking and issuing administration bills.
  • Updating internal change control and other schedules and spreadsheets as required.
  • Ensuring breaches, errors and complaints logs are promptly completed and regularly reviewed.
  • Assist in the recruitment process including interviews.
  • Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
  • Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff
  • Drive and support automation projects across the team.

About you:

  • Positive personal impact qualities such as leadership, influencing, credibility and empathy.
  • Effective management skills including awareness of management processes and motivation of staff.
  • Outstanding communicator
  • An eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
  • An ability to manage conflicting demands on one’s time and able to work to tight deadlines.
  • Able to delegate work priorities to less experienced staff.
  • Capable of anticipating problems and identifying solutions
  • Self-motivated and enthusiastic approach to work, taking responsibility for personal and technical continuous professional development.
  • Well-developed analytical and problem-solving skills, and sound decision-making skills, safeguarding the interests of both client and Company.
  • Understanding impact beyond the immediate team when considering tasks and actions.
  • Continues to seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
  • Well-developed commercial and business awareness, coupled with excellent negotiation skills.

Next Steps:

Please contact Damian Farrell at Abacus Careers on (028) 90 313157 for a further chat

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are professionally qualified we can support your job search.

ABAPEN Terms and Conditions and Privacy Policy on www.abacus.careers

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are professionally qualified we can support your job search.

Terms and Conditions and Privacy Policy on www.abacus.careers

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