Document Checking Team Lead

Our client is seeking to recruit a Document Checking Team Lead , you will oversee the operation and people management of the Document Checking department, ensuring a high level of service delivery. Do you strive on providing exceptional client services? Are you an experienced motivator? Do you want to drive a team to the best success? Then this may be the role for you….

What you will do

Line management

Line manage the team, holding individual feedback meetings/121s and team meetings ensuring that all staff are kept fully apprised of points discussed and any resulting actions required

Manage and review staff training and development including training plans, carrying out the review of objectives with regular check-ins

Monitor and ensure the high performance of team members carrying out performance reviews, being responsible for implementing formal management procedures

Participate in discussions on process enhancements and improved ways of working

Organise appropriate resourcing for vacancies, absences and training, liaising with other Team Leads/Supervisors/teams as necessary

Ensure that new staff are properly inducted into the department, appropriate training has been given and reviews are carried out regularly to ensure progress is being made in line with departmental expectations

Service delivery

Maintain a high level of service which exceeds client expectations. Coordinate with colleagues, clients and third-party suppliers to facilitate the efficient and timely delivery of work in the department

Dealing with service failures, recommending appropriate solutions and escalating as necessary

Ensure continuity of service by providing cover for other roles eg. workflow

Flexibility in working patterns as required to support the needs of the business

Proactivity in managing team capacity with the ability to react quickly and appropriately to changes in client and business needs

Specific departmental responsibilities

Liaise with Document Expert to provide feedback and guidance to the team on technical points

Oversee larger projects within Document Services, particularly for work which passes between departments

Develop technical knowledge through training and shadowing as appropriate

 

What you will have

Thorough understanding of what exceptional client service entails

Successful track record in people management

Ability to build strong relationships and communicate with a range of stakeholders at all levels

Experience of working in a busy deadline-driven environment, preferably 24/7

Excellent planning and organisational skills, with proven ability to multitask, work with agility and manage personal deadlines

Commitment to continuous service improvement and innovation

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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