End User Compute Manager

Are you a dynamic professional with a passion for technology and a proven track record in team development? We have a thrilling opportunity for a End User Manager to become an integral part of our clients IT Service Management team, stationed in Belfast City Centre office.

My client is a premier global law firm renowned for their innovative solutions and commitment to excellence, we tackle complex challenges for their clients. Their culture is inclusive, collaborative, and performance-driven, fostering an environment where you can thrive and make a meaningful impact.

What will you get when you join?:

• An opportunity to lead a global team of support specialists in delivering top-notch end-user technology services.
• The chance to champion, advise, and collaborate with the end user community to enhance customer service orientation and user experience focus.
• Responsibilities include managing the relationship with the EUC managed service provider, overseeing incident and problem management, knowledge management, service process design, and performance analysis.

What You Will Bring:

• Proven track record in team development and motivation.
• Commercial acumen with a keen understanding of IT costs and their strategic impact.
• A passion for technology and the ability to translate its potential into tangible business advantages.
• Influential communicator with a high level of credibility across all business tiers.
• Excellent oral and written communication and presentation skills.
• Proficiency in fostering collaborative relationships across IT functions for improved project efficiency.
• Self-motivated, dedicated to delivering services at the highest professional standards.
• Unwavering commitment to superior customer service.
• Comprehensive knowledge across technology domains, especially within Microsoft environments.
• A background in technical leadership, delivering large-scale solutions.
• Extensive IT experience, within a 3rd line support role.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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