Facilities and Communication Team Administrator

Our client is a leading global law firm operating in over thirty countries. Our client strives by their company values by innovating fresh new approaches to deliver their services and maintain their reputation of excellent service, in all that they do. By doing so this has expanded their team and progress with their Belfast Office base, resulting in numerous key awards.

Department purpose

The Facilities and Communications Team is the first point of contact for all new business and external callers. It provides a range of transactional and information services to both the A&O London and Belfast Offices in relation to a 24/7 Switchboard service, facilities helpdesk (handling requests for maintenance and engineering), space reservations (including car park bookings), catering, general directory enquiries, housekeeping, vending, stationery and pest control.

Role purpose

The purpose of the Facilities and Communications team is three fold:

Switchboard: Handling internal, external and overseas calls. First point of contact for new business calls. To ensure a high quality of service is delivered at all times.

Reservations: Booking car park space and meeting rooms along with catering, AV/VC and any other requirements needed.

Facilities Helpdesk:Logging facilities and engineering jobs via an online system. Ensuring that the jobs are prioritised and completed in line with the service level agreements.

Role and responsibilities

• Ensure that the highest standards of customer service are provided at all times.
• Ensure that all calls and email requests are dealt with promptly, professionally and logged accurately.
• Ensure all comments, complaints and compliments are promptly escalated.
• Ensure quality communication between team and departments is maintained, especially during handovers.
• Achieve call and email answer targets daily.
• Develop meaningful relationships with different departments and service providers to ensure a seamless and professional service.
• Support Team Leader with improving standards of service and efficiencies within the department.
• Ad-hoc projects and additional administrative tasks.

Key requirements

• Excellent telephone manner – clear and well pronounced spoken English is essential
• Strong customer service
• Good working knowledge of Microsoft Office

We are looking for an individual who is genuine, confident and committed. We would also love to hear from someone who has a passion to motivate and inspire the team with an infectious passion for providing superb customer service.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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