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Global Service Desk (Senior Manager)

Reference: 21271


Belfast, County Antrim



Job Type


Date Posted

27 July, 2023

Global Service Desk Senior Manager required to join one of the world’s top law firms. The Service Desk Senior Manager will be responsible for leading the IT Global Service Desk and all ITIL functions including Incident, Problem Management, Change & Release Management, Capacity, Availability, Knowledge and Service Transition.


  • A minimum 15 years IT experience
  • At least 10 years’ experience working in a senior service desk management role within a complex IT environment.
  • A track record of managing teams across multiple locations,
  • A technical background across a range of technical areas and strong experience of delivering a quality IT service.

Role requirements:

  • Responsible for providing an efficient, cost effective and customer focused Global Service Desk and affiliated functions.
  • This role is responsible for developing, monitoring, reporting and driving delivery of SLAs in their area as well as their contribution to departmental performance.
  • Accountable for proactive input into the roadmaps for support, including the consideration of quality standards. 
  • The remit of this team is global and extends to all aspects of Global Service Desk, 2nd line and related processes within the support function.


  • Excellent base salary
  • Annual performance based bonus
  • Flexible working approach
  • Private healthcare
  • Pension scheme
  • Holiday trading scheme
  • Perks Card
  • Mental health & health and wellbeing resources
  • Family and social events, including charity and social committees

Travel is an integral part of this role, please only apply if you are happy to travel frequently.


Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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