Head of Client Delivery

• Manage and develop a team of account managers and project managers, including conducting reviews and personal development planning.
• Alongside other Heads of Department, take an active role in the Management team.
• Build and cultivate relationships with new and existing clients.
• Set, review and maintain exceptional standards of quality of project delivery for all the company clients.
• Personally oversee key client proposals and account management activity where required.
• Provide strategic direction to clients.
• Mentor, review and develop client team members in order to meet customer need and quality expectations.
• Manage margins on projects to ensure profitable delivery against client budget.
• Contribute to documents, proposals and presentations for prospective clients.
• Represent the business at industry events and assist in building the profile of the business through proactive commercial activity.

• Relevant experience working at Head of Client Delivery, Head of Client Services or Account Director level essential.
• Experience of growing and developing client accounts essential.
• Experience of managing client projects, from briefing through to delivery and reporting.
• Experience of developing effective working relationships internally and externally.
• Demonstrable experience in web technologies.
• Experience of using and knowledge of content management solutions.
• Good applied knowledge of formal project management methodologies desirable.

A proactive self-starter

High degree of commitment, initiative and perseverance

Flexible and resourceful

Excellent verbal and written communication skills.

Excellent organisational and time management skills

Excellent presentation skills

Ability to multi-task and proactively manage internal and external priorities

Great communication skills and an ability to understand and unpick client requirements and turn those into briefs for designers and developers.

Good problem solving and analytical skills

Prepared to work outside normal office hours as required

Clean, current driving licence and access to a car (This criterion will be waived in the case of an individual where disability prohibits, but who is able to demonstrate the effectiveness of alternative transport arrangements.)