28th August 2019
Location: London Job Type: Permanent Salary: £65,000 - £70,000 Date Posted: 28/08/2019
Are you a senior customer service professional with a strong leadership background?
Do you have exceptional marketing and brand experience within a multi channel environment?
Would you like to work for a leading company with excellent career opportunities?
We have a very exciting role with a rapidly growing business as they are looking to add to their senior management team. If interested, or would like to discuss in confidence, call Alex on 02890 313157 or email [email protected]
Using data and customer driven insights, the Head of Customer Experience will play an essential part in forming and driving strategies that enable personal, relevant customer experiences across all customer touchpoints (web, mobile, instore, on the phone), supporting local marketing and operations teams across all segments to optimise and drive business performance. As a key part of our marketing strategy, this centre of excellence role, will guide and inspire markets to maximise our opportunities for customer engagement.
What you will be accountable for:
Assessing the capabilities required to deliver the future journey; building roadmaps articulating how future journeys will be implemented; working with colleagues from across markets, research & development, infrastructure, operations and others to deliver projects
Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).
If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.