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Head of HR Operations





£49000.00 - £51000.00

Job Type


Date Posted

21 April, 2021

Are you a senior HR professional with experience of reviewing, redesigning and implementing HR Shared Services?

Do you have strong project management skills and success in process design/redesign?

Would you like to work for a Top 100 company with excellent career opportunities?

We have a very exciting role within an award winning, growing local company as they wish to appoint a Head of HR Operations. If interested or would like more information call Alex on 02890 313157 or email [email protected]

The Company:

Our client is a market leader in their field with an enviable reputation within the local market. Holding the company values at the heart of what they do, our client provides exceptional customer service throughout their business. The business has grown significantly in the past 10 years which has led to sustained high performance and resulting in winning multiple awards.

They are looking to appoint an experienced senior HR professional to lead their HR Operations function.

The Role:

As the Head of HR Operations, you will be responsible for providing an exceptional HR Shared Service across Republic of Ireland and Northern Ireland, and statutory compliance. You will be responsible for managing all HR operational activities within the agreed service catalogue and ensuring the effective delivery of the HR processing and a joined up, engaging and customer focused service centre working to defined SLAs.

You will manage the HR Operations team to deliver all people systems and services, payroll, reward training and benefits process complying with legislative and auditing requirements and provide key metrics and reports to shape business performance.

You will ensure appropriate performance review, development and succession management systems are operating effectively to develop and retain the requisite skilled resources to meet current and future business needs.

You will lead the team by example, ensuring effective communication, support and recognition structures and practices are in place. You will set team objectives and targets and monitor quality and feedback on performance on an ongoing basis. You will identify, develop and retain talent within team and ensure all team members to have up-to-date knowledge of current legislation. You will monitor team engagement levels to achieve company standards.

As the Head of HR Operations you will oversee the analysis, maintenance and, where required, submission of information and records as required by local governing bodies. You will oversee the production of KPIs. You will also oversee the timely and accurate completion of Fair Employment Returns and related reporting

You will ensure the completion of any ad hoc administration or project work as required to support the overall HR function and the wider business.

You will play a key role in our HR Transformation where you will set a clear vision for the HR Operations Team, ensuring it is aligned to the business requirements clearly communicated to all. You will work with the Leadership Team, IT Team and PMO to develop the HR Operations architecture and infrastructure to ensure that processes are standardised and operationalised in a way that adds value to the business and delivers best practice service to colleagues and stakeholders.

You will lead the definition of new HR reporting/analytical requirements and developing appropriate SLAs for the delivery of same to the HR function and the wider business. Through a Continuous Development process you identify additional service offerings or opportunities for improvement. You will communicate process and programme changes and expectations amongst the wider HR and business teams

The Person:


  • Proven track record in leading a HR Shared Services Team in a fast-paced environment
  • Strong project management skills and success in process design/redesign
  • Experience of reviewing, redesigning and implementing HR Shared Services for a multi-site and multi-geography organisation
  • Experience managing and motivating a team to deliver exceptional performance and service
  • Experience of CORE HR or similar HR information system
  • Up to date knowledge of employment legislation for UK and ROI
  • Ability to move effectively between strategy and implementation
  • Excellent interpersonal and communication skills and an ability to build and sustain effective working relationships at all levels
  • Strong influencing skills
  • Ability to work on own initiative
  • Strong attention to detail
  • Ability to manage a busy workload in a fast-paced environment and prioritise
  • Third level degree qualification


  • CIPD qualified
  • Experience in a retail or FMCG environment

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.

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