27th February 2019

Inbound Customer Care Agent

Reference: BBBH15953

Location: Belfast Job Type: Permanent Salary: £18,000 Date Posted: 27/02/2019

Customer Care Agent

We at Abacus are looking for an experienced customer care agent to work alongside our client within their already successful and established business. Our Client is one of Northern Irelands leading providers within a large and expanding market.

If successful you will be responsible for the success of the company through excellent customer service.

As a Customer Care Agent your day will consist of helping customers choose the right products and solving any queries or challenges, they may have.

Our client is seeking someone who has proven experience in a busy telephone-based role and has a strong passion customer support.

Duties involved:

  • Contacting customers to confirm their deliveries
  • Answering customer queries and concerns
  • Contacting customers by phone and email
  • Identifying opportunities to sell
  • Working to weekly and monthly targets with a desire to over achieve
  • Help maintain the client’s brand and position within the market

Are you / Have you?

  • Excellent telephone manner
  • Highly self-motivated with a positive & proactive mindset
  • Desire to succeed in all aspects of the job
  • Excellent problem-solving skills
  • Ability to multi-task and work under pressure
  • Excellent written & communicational skills
  • Experience working in a busy, fast paced environment
  • Experience within a Telephone-based role

What you can expect

  • Permanent Contract
  • Attractive Basic Salary
  • Excellent Company Benefits

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.

The team in Abacus manage a range of permanent, contract and temporary appointments throughout UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.jobs

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