14th February 2020

Inbound Customer Service Agent

Reference: #17585

Location: Belfast Job Type: Temporary Salary: £9 Date Posted: 14/02/2020

Inbound Customer Service Agent

Do you like to work Monday to Friday?

Do you like free food?

Do you take pride in delivering exceptional customer standards?

Do you have a strong customer focus?

Do you like weekly pay?

If the answer to the above questions is yes…please read on

Abacus temporary staffing is delighted to be assisting our client, an award-winning employer with over 1600 employees throughout Northern Ireland as they seek to appoint a customer service agent.

As the customer care agent, you will always have a primary focus on delivering exceptional customer service at all times. This is not a sales role and therefore each customer should have their query resolved in a timely and professional manner. The ideal candidate will have the highest standard of customer service knowledge and experience and should ensure customer satisfaction is of paramount importance.

You will work with a variety of customers from large commercial clients, contract customers, and residential customers and therefore must be highly organized and have a minimum of 12 months of customer service experience.

You will be responsible for undertaking the following duties:

  • Managing incoming customer queries in relation to billing, account queries, tariffs, contract information or the changing of personal data
  • Ensuring each customer has their query resolved within a rapid time frame and with the utmost of professionalism
  • Strong attention to detail and administrative skills
  • Working as part of a team and liaising with other internal departments to resolve customer queries

Essential Criteria

  • Applicants must be able to demonstrate a minimum of 18 months’ customer service experience
  • Strong customer service skills
  • Excellent telephone manner
  • Exceptional attention to detail
  • Strong administrative skills
  • Excellent team working skills


  • Weekly pay £9.00 per hour
  • Town centre location
  • Easily accessible by Public Transport
  • Opportunity to work for a multinational organization

Laura Kearney [email protected] 02890313157

Please submit your application or call the specialist consultant in Abacus Group on 028 9031 3157 for a confidential career discussion or explore other jobs in Belfast, Northern Ireland, Dublin or London.

With 100 years’ experience in our team, Abacus is one of NI’s most established recruitment brands. We can advise on jobs, CVs, interviews, and salaries across permanent, contract and temporary employment.

If you know someone who wants to move a career to NI, then tell them about www.abacus.jobs/belfastforlife or follow @AbacusJobs

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.

The team in Abacus manage a range of permanent, contract and temporary appointments throughout UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.careers

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