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IT Change Management (12 Month FTC)

Reference: 21244

Location

Belfast, County Antrim

Salary

Competitive

Job Type

Permanent

Date Posted

17 July, 2023

Job Description:

A leading global law firm, operating in over thirty countries, is seeking a talented Process Specialist to join their team. As a global law firm, we are dedicated to delivering exceptional legal solutions that empower our clients to grow, innovate, and thrive. Recognizing the evolving landscape of the legal industry, we are committed to leading the change, prioritizing our people, embracing new perspectives, and integrating technology into our daily operations.

At our firm, we foster a culture of high-performance, setting high expectations for ourselves in all aspects of our work. We value collaboration, listening, learning from each other, and achieving results as a united team. When you join us, you become part of a flexible and inclusive environment that embraces openness and provides consistent support. At our firm, you are valued not only for what you do but also for who you are.

We have a strong commitment to diversity, equity, and inclusion, and we work diligently to create an environment where you can bring your authentic self to work. We understand that nurturing a sense of belonging is crucial for excellence to thrive.

What You Will Do:

As a Process Specialist, you will play a pivotal role in overseeing multiple processes to ensure the controlled recording, evaluation, testing, implementation, documentation, and review of changes to the service infrastructure, including service assets and configuration items. You will be responsible for facilitating the smooth transition of new services or major modifications to existing services into production. Utilizing standardized methods, you will effectively manage all changes and releases across environments, mitigating risks to the availability, performance, security, and compliance of business services.

What You Will Need:

Business Competencies:

  • Possess a good understanding of statistical and analytical principles and processes.
  • Ability to foster strong working relationships across the IT function, effectively sharing knowledge to enhance overall effectiveness.
  • Demonstrate flexibility, with the capacity to plan and coordinate information from various sources.
  • Display commercial acumen and comprehend the holistic impact of IT service costs and value on business operations.
  • Exhibit financial acumen, capable of managing a substantial budget and internal financial processes.
  • Possess a high level of personal credibility, impact, and influence, with a proven ability to work effectively and persuasively at all levels of the organization.
  • Excellent communication and presentation skills, both written and oral.
  • Ability to navigate ambiguity and manage conflicting priorities.
  • Proven ability to develop robust working relationships across the IT function, fostering knowledge sharing to contribute to project and service improvement initiatives.
  • Passion and enthusiasm for technology, coupled with the ability to advocate for its adoption within the firm using business-friendly language. Actively seek opportunities that yield tangible business benefits.
  • Strong commitment to delivering excellent customer service.

Knowledge:

  • Possess a solid understanding and working knowledge of the ITIL disciplines, particularly Change, Release & Transition Management.
  • Familiarity with the development lifecycle for technologies employed by the firm.
  • Awareness of the infrastructure and technology utilized within our firm, including LANs, WANs, hardware, databases, client-server application architectures, disaster recovery planning, etc.
  • Broad knowledge and understanding of IT concepts and architectures, with practical expertise in Change Management principles and processes required for implementing and delivering services.

Experience:

  • Practical experience in IT Change/Release Management within a complex IT operations environment.
  • Proven experience in transitioning complex, critical services into live operation.
  • Strong experience in a managed service environment.
  • Proficient in project management and project frameworks.
  • Demonstrated experience in data analysis, with excellent numeracy, analytical, and reporting skills.
  • Comprehensive knowledge and experience of Change, Release, and Service Management as defined in ITIL Version 3.
  • Strong experience and ability to prioritize tasks, execute them efficiently, and make sound decisions in a fast-paced, high-pressure environment.
  • Minimum of 2 years’ experience as a Process Specialist in any of the ITIL functions.

Qualifications: Ideally, candidates should possess the following qualifications or their equivalents:

  • “Planning, Protection, and Optimisation” & “Release Control and Validation”
  • ITIL Service Capability qualification. Alternatively, completion of the Service Lifecycle ITIL modules – Intermediate qualification.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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