IT Engineer

My client is a prominent Facilities Management company in Northern Ireland, specialising in integrated building services for both public and private sectors. With a 300-strong workforce, they’re on a 10-year journey to expand our business across Ireland. Their approach combines innovation, industry best practices, and technology to deliver tailored services around the clock. They have a strong presence in various sectors, managing 40,000+ properties and executing approximately 2,000 repairs and projects weekly.

We’re looking for a Technical Services Engineer. Your role will be to ensure the smooth operation of our Information and Communication Technology (ICT) applications and software, supporting all departments and locations.

Key Responsibilities:

• IT Support: Provide comprehensive technical support for software, hardware, and ICT infrastructure, addressing staff IT issues efficiently.
• Process Improvement: Collaborate to document and align ICT processes with our Integrated Management System (IMS) to set industry standards and empower our team.
• External Partnerships: Be the primary point of contact with external providers, ensuring uninterrupted operations.
• Software Management: Manage client interfaces within our software system, optimize the VOIP system, and ensure seamless communication.
• Infrastructure Oversight: Maintain cloud platforms, align managed services with business needs, and monitor hardware investments.
• Cost Control: Monitor third-party support costs and ensure alignment with budgets.
• Innovative Projects: Collaborate on ICT projects, analysis, testing, and continuous improvement.

Qualifications:

• Proven experience in technical support, desktop support, or IT help desk roles.
• Proficiency with Windows Server, desktop operating systems, and tech products.
• Basic troubleshooting skills.
• Familiarity with remote desktop applications, RMM & MDM tools, and help desk software.
• Bachelor’s degree in IT, Computer Science, or relevant experience.
• Industry certifications (e.g., CompTIA A+, Security+, Network+), Microsoft, Fortinet, Dell, or similar technologies are a plus.

Skills/Competencies:

• Commitment to excellence and continuous improvement.
• Strong problem-solving and analytical skills.
• Effective communication and collaboration.
• Proficiency in Microsoft Office 365 and network management.
• Experience with Microsoft Server & Hyper-V management.
• A passion for technology and innovation.
• We hope this revised job description effectively conveys the role and its requirements while maintaining brevity and clarity.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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