< back to search results
IT and Internet Jobs

IT Engineer

Reference: 21521


County Londonderry


£30000 - £35000

Job Type


Date Posted

26 October, 2023

My client is a prominent Facilities Management company in Northern Ireland, specialising in integrated building services for both public and private sectors. With a 300-strong workforce, they’re on a 10-year journey to expand our business across Ireland. Their approach combines innovation, industry best practices, and technology to deliver tailored services around the clock. They have a strong presence in various sectors, managing 40,000+ properties and executing approximately 2,000 repairs and projects weekly.

We’re looking for a Technical Services Engineer. Your role will be to ensure the smooth operation of our Information and Communication Technology (ICT) applications and software, supporting all departments and locations.

Key Responsibilities:

  • IT Support: Provide comprehensive technical support for software, hardware, and ICT infrastructure, addressing staff IT issues efficiently.
  • Process Improvement: Collaborate to document and align ICT processes with our Integrated Management System (IMS) to set industry standards and empower our team.
  • External Partnerships: Be the primary point of contact with external providers, ensuring uninterrupted operations.
  • Software Management: Manage client interfaces within our software system, optimize the VOIP system, and ensure seamless communication.
  • Infrastructure Oversight: Maintain cloud platforms, align managed services with business needs, and monitor hardware investments.
  • Cost Control: Monitor third-party support costs and ensure alignment with budgets.
  • Innovative Projects: Collaborate on ICT projects, analysis, testing, and continuous improvement.


  • Proven experience in technical support, desktop support, or IT help desk roles.
  • Proficiency with Windows Server, desktop operating systems, and tech products.
  • Basic troubleshooting skills.
  • Familiarity with remote desktop applications, RMM & MDM tools, and help desk software.
  • Bachelor’s degree in IT, Computer Science, or relevant experience.
  • Industry certifications (e.g., CompTIA A+, Security+, Network+), Microsoft, Fortinet, Dell, or similar technologies are a plus.


  • Commitment to excellence and continuous improvement.
  • Strong problem-solving and analytical skills.
  • Effective communication and collaboration.
  • Proficiency in Microsoft Office 365 and network management.
  • Experience with Microsoft Server & Hyper-V management.
  • A passion for technology and innovation.
  • We hope this revised job description effectively conveys the role and its requirements while maintaining brevity and clarity.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers

Share this job

Green Triangle Green Triangle
Click to access the login or register cheese