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IT Knowledge Management Specialist

Reference: 21275


Belfast, County Antrim



Job Type


Date Posted

26 July, 2023

Join a leading global law firm with a dynamic team culture and a commitment to excellence. As a Knowledge Management Specialist, you will play a pivotal role in driving continuous improvement within our IT Service Management (ITSM) Knowledge Management framework.


  • Design, build, and maintain the Knowledge Management System, ensuring accurate creation of knowledge articles.
  • Capture, organize, and assess knowledge assets for effective sharing.
  • Collaborate with Senior IT Managers to align Knowledge Management strategy with broader learning initiatives.
  • Promote a culture of knowledge sharing within site operations, serving as an advocate for KM initiatives.
  • Implement training on KM processes and tooling to enhance knowledge-sharing practices.
  • Evaluate and continuously improve the KM Framework workflow and procedures.
  • Incorporate relevant industry insights into the KM Framework.
  • Identify and showcase success stories from the Knowledge Management Program.

Who You Are:

  • You possess excellent communication and presentation skills.
  • Experience in a global environment with an appreciation for diverse cultures.
  • You can plan and execute initiatives to improve process performance.
  • You handle ambiguity and conflicting priorities with ease.

What You Bring:

  • Minimum of 2/3 years of IT experience, including at least 1 year in IT knowledge management.
  • Professional services sector experience, understanding the demands placed on support teams by the business.
  • Experience in an IT Service Desk organization is a plus.
  • Proven record of influencing strategic development and daily operation of knowledge management processes.
  • ITIL v.3 or ITIL 4 certification preferred.

What We Offer:

At the firm, they value their people, offering a wide range of benefits, including an occupational pension scheme, group income protection cover, private medical insurance, mental health resources, and more. They embrace hybrid working, allowing you to work from home up to 40% of the time, while still fostering collaboration and success in person.

Join the team and be part of an inclusive and forward-thinking environment. Apply now to take the next step in your career!

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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