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IT Project & Escalation Manager

Reference: 21624

Location

Belfast

Salary

Competitive

Job Type

Permanent

Date Posted

03 January, 2024

Abacus Careers are looking for a determined Project and Escalation Specialist who harnesses a strong technical background and eagerness to take the lead on new projects and IT Strategies. Communication and people skills are a necessity as the successful candidate will be responsible for working with cross-functional teams to deliver IT Solutions. Have you started the new year with an urge to move into the right role? This position may be perfect for you.

Responsibilities are as follows:

Collaboration and Project Planning:

  • Engage with stakeholders to delineate project scope, objectives, and deliverables.
  • Formulate detailed project plans, encompassing timelines, resource allocation, and budgetary considerations.
  • Identify potential risks and develop effective mitigation strategies.

Project Execution and Oversight:

  • Assume a leadership role in the execution of IT projects, ensuring strict adherence to project plans.
  • Monitor project progress, promptly identifying and resolving issues to ensure timely delivery.
  • Conduct meetings, workshops, and discussions to facilitate clear understanding and alignment.
  • Serve as the escalation point for major infrastructure incidents and problems encountered.

Change Management and Documentation:

  • Assist in managing change during project implementation, ensuring seamless transitions and user adoption.
  • Maintain comprehensive project documentation, including project plans, status reports, and user guides.

Technical Expertise:

  • Offer technical expertise and guidance in designing, implementing, and maintaining complex Infrastructure, Networks & Cloud systems.
  • Collaborate with IT teams to assess technology requirements and propose solutions.
  • Handle physical deployment of vendor hardware in customer server cabinets.
  • Conduct remote deployments for new implementations and upgrades for customers.
  • Troubleshoot 3rd line Infrastructure issues, escalating within the team when necessary.
  • Ensure familiarity with change control processes.

Industry Standard and Technology Experience:

  • Possess proficiency with Microsoft, VMware, HP, Aruba, Watchguard, Draytek, and Veeam technologies.
  • Demonstrate expertise in Networking, including the configuration of Switches, Firewalls, Routers, Storage, and Wi-Fi.
  • Design, implement, and support clustered virtualization solutions (VMWare & Hyper-V).
  • Manage Active Directory domains across multiple sites.
  • Administer Microsoft Azure Active Directory & M365 solutions, covering Email, Security, MFA, Applications, and Policies.

Required Skills and Experience:

  • 5 years of experience in implementing and supporting a broad range of infrastructure services.
  • Showcase strong project management skills, effectively prioritizing tasks and managing multiple projects simultaneously.
  • Possess in-depth knowledge of IT systems, infrastructure, security, and cloud methodologies.
  • Hold a full driving license and have access to a vehicle, as regular site visits and onsite work may be required.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion.
We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.
If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers
ABACUS ACTS AS A RECRUITMENT BUSINESS AND CANNOT PROVIDE VISA SPONSORSHIP TO APPLICANTS.
APPROPRIATE UK WORK PERMISSION IS REQUIRED IN ORDER TO APPLY FOR THIS POSITION.


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