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IT Service Delivery Analyst – Junior IT role

Reference: 20379


County Down


£20000 - £24500

Job Type


Date Posted

26 September, 2022

One of the leading Northern Ireland Insurance companies is looking for an IT Service Delivery Analyst to join their team. This is a fantastic opportunity to work within a close knit team but also work along side some of the leading technologies within the IT industry. With plenty to learn this is perfect opportunity to develop and grow your career.

What you’ll do

  • Provision of First & Second Line Support to End Users across our network using a Priority Based ticketing system
  • Support of core business application (CRM/Trading Application, Microsoft Office 2010/2013, Windows 10, VoIP Telephony system) within SLA timeframes.
  • Configuration & Troubleshooting of systems – Windows 10 & Office 2013 / O365
  • Identifying support trends, troubleshooting issues, and escalating to others within the department or third parties when required.
  • Active Directory & Exchange Server Maintenance & Administration
  • Patch & Upgrade Testing & Deployment using Microsoft Windows Server Update Services
  • System Monitoring & Daily Health Checks
  • Delivering and maintaining a quality service at all times
  • Desktop Application Installations & Troubleshooting using Group Policy
  • Undertaking other duties as assigned

What you need


  • Minimum of 5 GCSE’s at grade C or above to include English & Maths (or equivalent)
  • 1 years’ recent experience in an IT Helpdesk or IT Support role


  • 2 years’ experience of working Open GI Systems
  • Experience of Microsoft Applications eg Excel, Outlook and Word
  • Successful completion of probationary period, no live disciplinary sanctions on file and achieving meets expectations or above in annual review. (internal candidates only)


  • Experience of installing Microsoft Operating systems eg Windows 10
  • Experience supporting core client applications, such as CRM, Trading application or Customer Care applications
  • Knowledge of antivirus and desktop security technologies
  • A working knowledge of Sharepoint or Web knowledge eg HMTL, CSS
  • Experience with Microsoft and Linux Server Operating Systems
  • Experience with Exchange email platform
  • Knowledge of SQL server
  • Telephony systems administration / support experience

What you get

  • 10%-20% bonus – average 14%-15%
  • 26 annual leave days + 7 statutory days = 33 total
  • Flexible working/fully remote
  • Company pension scheme
  • Working from home allowance – currently £48 per month (under review)
  • Staff discount on insurance
  • Wellbeing programme


Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers

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