IT Service Delivery Manager

IT Service Delivery Manager needed to join a growing IT team for an Irish based logistics company, providing solutions across the UK, Europe and the rest of the world. The ideal person for this role will have a broad technical knowledge, support desk and IT infrastructure experience. 

Why Join:

This organisation have a fantastic CSR in place, regularly running numerous charity campaigns, supporting local communities, proactively implementing new and innovastive ways to become more environmental sustainable and most importantly continuous investiment in their staff.

Responsibilities:

– Manage and co-ordinate all sections of the IT support desk ensuring an effective delivery of IT support across the group.
– Drive support call quality and ensure a timely response to all support calls logged.
– Build relationships with business users to ensure their requirements are met.
– Support desk workforce shift management to ensure 24/7 cover.
– Recommend and maintain best practice throughout the support process to help the team excel.
– Ensure IT infrastructure and security projects are on schedule and completed on time.
– Make recommendations in relation to IT systems, infrastructure and drive continuous improvement within the infrastructure and security team.

Essential Criteria:

– Experience managing IT team whilst driving continuous improvement
– Excellent communication and customer service skills both written and verbal
– Experience using managing helpdesk ticketing systems
– Can-do attitude with an attention to detail

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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