IT Service Design Manager (24 month FTC)

A leading global Law firm require an IT Service Design Manager to come on board and assist with developing service designs and support models for projects, delivering solutions that will be maintained by IT Infrastructure & Operations.

The successful candidate will require strong all-round knowledge and experience in service management including ITIL, ITSM toolsets, service architecture, the business service catalogue and operational implications

Responsibilities:

• Act as a consultant as required within the department to manage the impact of service design & transition on multiple areas of the IT function and anticipate and react to changing business needs.
• On-going marketing & training of IT support models within IT and providing a high level of support for establishing these models across global IT functions.
• Analyse all current IT support procedures and processes and drive improvements that could be implemented.
• Take a detailed view of risk involved in projects and programmes and ensures that appropriate mitigation and controls are in place.
• Maintain and develop the catalogue of IT services to ensure that it accurately reflects the services offered by the IT department globally.
• Accountable for negotiating, agreeing and maintaining the SLAs with projects, working with architects, Project Managers, IT Relationship Managers and IT regional stakeholders.

Criteria:

• Minimum 5 years IT experience with at least 3 years in a service management or service operations role
• Excellent all-round technology knowledge and practical experience of the majority of technologies within this discipline.
• Strong practical knowledge of the operation and maintenance of IT infrastructure and services within a Microsoft technology environment.
• Working knowledge of IT service design and transition in a large or complex organisation.
• Experience of working in a global environment across international locations with an appreciation of multiple cultures.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers