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IT Service Desk – 6 month FTC

Reference: 21574


County Armagh



Job Type


Date Posted

28 November, 2023

We are glad to be working with a renowned global manufacturing company at the forefront of innovation and technology. With a commitment to excellence, they are dedicated to shaping the future of the industry. Their operations span the globe, and success is driven by a talented and diverse team of professionals.

We are seeking a dynamic and customer-focused Service Desk Analyst to join our clients IT team at their Craigavon location. As a Service Desk Analyst, you will play a crucial role in providing technical support to users, ensuring seamless operations and optimal performance of IT systems.


  • First Point of Contact: Act as the initial point of contact for IT-related issues and service requests from employees worldwide.
  • Incident Resolution: Provide timely and effective technical support, troubleshooting hardware and software issues, and resolving incidents to minimise downtime.
  • Service Request Management: Manage and prioritise service requests, ensuring timely resolution and high levels of user satisfaction.
  • Documentation: Maintain accurate documentation of support processes, procedures, and issue resolutions.
  • Collaboration: Collaborate with other IT teams to escalate and resolve complex technical issues.
  • User Training: Assist in providing training to end-users on new technologies and applications.
  • Monitoring and Reporting: Monitor IT systems and generate reports on service desk performance metrics.
  • Continuous Improvement: Contribute to the continuous improvement of IT services by providing insights and suggestions for process enhancements.


  • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Proven experience 1-2 years IT experience as a Service Desk Analyst or in a similar role.

Technical Skills:

  • Proficiency in troubleshooting hardware and software issues.
  • Knowledge of Microsoft operating systems and Office 365.
  • Familiarity with IT service management tools.
  • Communication Skills: Strong communication and interpersonal skills with the ability to articulate technical information to non-technical users.
  • Customer Focus: Demonstrated commitment to providing exceptional customer service and support.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers

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