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IT Services Analyst

Reference: 18679


Belfast, County Antrim


£32000 - £38000

Job Type


Date Posted

08 June, 2021

A Global Financial Services organisation with offices in Belfast, are looking for a proactive IT Client Services Analyst. Not only will you provide 1st line technical support, you will also assist in the onboarding of new technologies and provide end user training across the business.

This is a great opportunity for someone with 2-3 years’ experience in an IT Support environment to come and board and be a team player who has high shared vision aligned with the team and organisation.

Essential criteria:

  • 2-3 years experience in a managed Support Engineer role.
  • 2-3 year Service Now experience workflow, dashboards etc.
  • Exceptional organisational skills.
  • Proven experience in end user training and creating documentation.
  • Experience maintaining and organising a Knowledge base.
  • In-depth knowledge using collaboration platforms i.e. Zoom, MS Teams to provide training.
  • Good working background in Active Directory, Azure, 365 Admin, Exchange 2016, DNS, DHCP, TCP/IP and VPN.
  • Admin experience around Office 365 suite (SharePoint, OneDrive, Microsoft Teams)
  • Strong troubleshooting experience.
  • Experience of using Service Desk call logging software to log, monitor, update and resolve customer problems & incidents in line with Service Level Agreements.
  • Liaise with team members and escalate tickets to senior engineers where appropriate.
  • Strong experience support and maintenance with Windows 10 OS, VMWare and AWS.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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