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IT Support Analyst

Reference: 20245


Northern Ireland


£23000 - £26000

Job Type


Date Posted

18 August, 2022

One of Northern Ireland’s biggest law firm is currently looking for an IT support analyst to join there team. This is a fantastic opportunity to gain some hands on experience with some of the leading technology. There is plenty of opportunities to work across a number of projects from infrastructure to networking.

What you’ll do

  • Resolving customer support enquiries from email, in person or phone
  • requests
  • Logging and maintaining all support requests in the IT Service Desk
  • Taking ownership of service desk calls, resolving or escalating to the team
  • when required
  • Maintaining and configuring existing hardware and reporting faults to third
  • party companies
  • Maintaining IT systems and equipment
    • PCs, laptops
    • Peripherals (monitors, desk mounts, docking stations, etc.)
    • Upkeep and maintenance of hardware inventory records
    • VMware servers
    • Router/hubs/switches/wireless/telephone system
    • Managed iPhones

What you need?

  • Proven 2 years’ experience in first line support role
  • Have 3rd level or IT professional qualification
  • Excellent customer service skills
  • Professional manner
  • Ability to:
    • keep accurate records
    • prioritise tasks and workloads
    • meet deadlines
    • work under pressure
    • work as part of a team
    • communicate effectively in writing, by telephone and in person
    • Be friendly and approachable

What you get?

  • 20 annual leave days
  • 13 statutory days
  • Company pension
  • Private Healthcare
  • Life Assurance
  • Cycle to Work Scheme

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers

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