IT Support Analyst

One of Northern Ireland’s biggest law firm is currently looking for an IT support analyst to join there team. This is a fantastic opportunity to gain some hands on experience with some of the leading technology. There is plenty of opportunities to work across a number of projects from infrastructure to networking.

What you’ll do

• Resolving customer support enquiries from email, in person or phone
• requests
• Logging and maintaining all support requests in the IT Service Desk
• Taking ownership of service desk calls, resolving or escalating to the team
• when required
• Maintaining and configuring existing hardware and reporting faults to third
• party companies
• Maintaining IT systems and equipment
  • PCs, laptops
  • Peripherals (monitors, desk mounts, docking stations, etc.)
  • Upkeep and maintenance of hardware inventory records
  • VMware servers
  • Router/hubs/switches/wireless/telephone system
  • Managed iPhones

What you need?

• Proven 2 years’ experience in first line support role
• Have 3rd level or IT professional qualification
• Excellent customer service skills
• Professional manner
• Ability to:
  • keep accurate records
  • prioritise tasks and workloads
  • meet deadlines
  • work under pressure
  • work as part of a team
  • communicate effectively in writing, by telephone and in person
  • Be friendly and approachable

What you get?

• 20 annual leave days
• 13 statutory days
• Company pension
• Private Healthcare
• Life Assurance
• Cycle to Work Scheme

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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