IT Support Analyst

A leading UK wholesaler are looking to grow their IT team and bring onboard an IT Support Analyst.

Reporting into the IT Manager the right candidate will support the business group in areas of IT and Data Analysis. You will manage the internal IT service desk and promote use of it throughout the business.

The IT Support Analyst will have 3+ years in an IT role with project management, excellent problem-solving skills and a clear passion for technology.

Responsibilities:

• First point of contact for IT issues
• Problem investigation
• Prioritise tasks in a high–pressure environment 
• Documentation of actions and solutions
• Clear user-friendly communication with staff
• Escalation of problems with 3^rd parties where appropriate
• Set up of user accounts
• On-going maintenance and monitoring of systems
• Produce internal company reports, from multiple data sources
• An understanding of data transformation
• Preparation of ICT equipment and services
• Implementation of hardware and services

Essential Criteria/Experience:

• PC/Printer/Network hardware
• Microsoft Office administration and applications
• Service desk software
• TCP/IP networking
• Cloud-based telephone services
• Interfacing with 3^rd party applications
• An understanding of ERP systems and their role in a modern business

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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