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IT Support Technician – (18 month FTC)

Reference: 21619

Location

County Armagh

Salary

£30000 - £30000

Job Type

Permanent

Date Posted

02 January, 2024

Abacus Careers is delighted to be working with a top employer based in Portadown. The role is a 18 month fixed term contract and the successful candidate will be responsible for supporting the business with internal processes, in relation to IT hardware & software configuration, and application of same within the business to adopt best practice by means of delivering training and new methods of working to the branch network.

The role will support colleagues in the branch network with being as competent as possible with branch procedures and systems and to develop best practice and common ways of working in conjunction with the other business functional departments and to deliver to branch network new ways of working as they are developed.

Roles and Responsibilities:

  • Ensure branches have correct working equipment – phones/computers/software/printers etc.
  • Support branches with co-ordination of hardware/Software issues with helpdesk where required.
  • Working closely with the Business Support Advisor to troubleshoot problems and create solutions.
    • Standardising training requirement for staff depending on role.
    • Supporting users on our ERP system and effective use of enhancements (dashboards, processes…)
      • Review/creation of training to aid user system training.
      • of support on system issues with software provider.
      • Ongoing system maintenance as required.
      • Monitoring system integrity check reviews / corrections.
      • Involvement in new/existing projects within the Business.

Essential skills:

  • IT literate in systems relevant to role e.g. Distribution systems, Microsoft products, Software / hardware systems.
  • Qualification in related subjects and/or strong and demonstrable experience in a similar role (e.g. IT service desk), and/ or sound knowledge of current systems and ways of working within the business, including specific trading systems & hardware.
  • Ability to provide support to branches on the correct use of business systems.
  • Resilience and able to constructively challenge and influence.
  • Demonstrate ability to understand business requirements.
  • Able to support the need for change within area of responsibility.
  • Ability to understand the needs of users and keep them in mind when taking actions or making decisions.
  • Self-motivated and ability to engage with relevant stakeholders to deliver results.
  • Clean driving licence.

Our people get benefits including:

  • Annual bonus scheme
  • Generous pension plan – matched up to 9%
  • Holiday – 23 days
  • Staff discounts on hundreds of retailers
  • Free access to health & wellbeing tools and initiatives

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion.
We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.
If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers
ABACUS ACTS AS A RECRUITMENT BUSINESS AND CANNOT PROVIDE VISA SPONSORSHIP TO APPLICANTS.
APPROPRIATE UK WORK PERMISSION IS REQUIRED IN ORDER TO APPLY FOR THIS POSITION.


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