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IT System Support (Application)





£35000.00 - £36000.00

Job Type


Date Posted

22 March, 2021

IT System Support Analyst with 5 years’ experience needed to join a leading Pharmaceutical company in Northern Ireland. With a strong portfolio of existing products and significant investment in the launch of new global products annually, this is an excellent time to join this company.

Job Overview:

  • Provide IT systems support through effective incident, service request, problem and change management to end-users at agreed service levels.
  • Maintain an effective IT operations environment by carrying out planned and remedial work as needed to maintain the defined service levels.
  • Escalate unresolved incidents, problems, service requests and change requests to the Senior IT Systems Support Analyst or IT Service Delivery Manager.
  • Support IT Service Analysts by providing second and third line support and liaising with third parties as needed.
  • Support existing Microsoft Application stack including Microsoft Sharepoint, Microsoft Access and Microsoft SQL Server systems

Essential Criteria:

  • BSC in Computer Science, Information Technology or related subject
  • 5+ years’ experience in a similar role
  • Experience of supporting Microsoft platforms and applications
  • Good knowledge of MS-Access, MS-SharePoint, MS-SQL, Power BI (or comparable BI or Reporting Tools)
  • Experience working with third party IT service providers
  • Demonstrates excellent inter-personal skills and confidence dealing with end-users
  • Good communication, time management and organisational skills
  • Good MS-Office (Word / Excel / Project) proficiency

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.

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