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Learning Delivery Lead

Reference: 19928

Location

Belfast

Salary

Competitive

Job Type

Permanent

Date Posted

30 May, 2022

The opportunity

Our client is seeking Learning Delivery Leads to join their Belfast, People Advisory Services Managed Services team.  As a Learning Delivery Lead, you are a critical team member responsible for managing and overseeing the successful delivery of learning projects.  You are the face of the company to customers and suppliers and have a key role to play in offering them a great experience. You report to a client cluster leader and will manage a portfolio of projects for a collection of clients.

Your key responsibilities

  • Oversee and manage the delivery of live engagements from start to finish, across numerous clients within your portfolio. This means you will be expected to:
  • Build and nurture trusted relationships with key stakeholders (i.e. clients, suppliers and fellow team members)
  • Coordinate and liaise with Account Managers to understand delivery requirements, whilst reviewing supplier and client contracts that set out delivery details (e.g. scheduling, timelines, pricing, scope etc)
  • Act as the bridging contact between the client and supplier when required, providing support to successfully kick off engagements into delivery
  • Track and monitor key engagement milestones/phases, ensuring the successful completion of learner evaluations and timely issuing of client and supplier invoices
  • Meet regularly with key stakeholders to check in and understand how engagements in delivery are going, in line with what was agreed in the contract
  • Forecast and manage potential risks for engagements in delivery 
  • Proactively respond to client and supplier queries and concerns in a timely and professional manner, identifying points of escalation to link up with the Account Manager
  • Gather and collate insights/feedback on engagements in delivery, identifying successes and areas for concern for further investigation
  • Identify potential opportunities for further engagements in delivery, flagging this with Account Managers to investigate for further scoping
  • Provide feedback and report on the status of engagements in delivery to Account Managers
  • Serve as the subject matter expert as relating to processes around delivery for the client, supplier, and Account Managers
  • Ensure delivery related administrative tasks are appropriately actioned, coordinating with and across various internal teams (e.g. Operations hub)
  • Support the scoping of work extension, or new additional pieces of work, off the back of live engagements, ensuring compliance to contracts 
  • Navigate and keep up to date on internal processes, systems and tools, continuously monitoring and tracking billable hours for engagements in delivery 
  • Identify areas for improvements within the delivery process, implementing appropriate corrective actions where required

Skills and attributes for success

  • Experience in customer and/or supplier management
  • Experience in fast-paced environment
  • The ability to collaborate effectively with colleagues and good attention to detail with the ability to accurately follow agreed processes are key requirements.
  • Experience in relationship based b2b sales or project delivery is desirable.

To qualify for the role you must:

  • Demonstrate a passion for delivering high value and excellent service to clients
  • Be professional, quickly establishing personal credibility with key stakeholders
  • Display excellent project management, organisational skills and attention to detail
  • Have effective time management skills, juggling several competing priorities concurrently with a spirit of flexibility, agility, and positivity
  • Demonstrate strong critical thinking and problem-solving abilities, offering practical support to key stakeholders 
  • Have commercial acumen and be comfortable working with budgets and pricing
  • Exhibit strong interpersonal skills (within face to face and virtual environments)
  • Have strong verbal and written communication skills
  • Operate as a team player, demonstrating a willingness to help as needed
  • Be able to remain calm under pressure 

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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