Learning Delivery Lead

The opportunity

Our client is seeking Learning Delivery Leads to join their Belfast, People Advisory Services Managed Services team.  As a Learning Delivery Lead, you are a critical team member responsible for managing and overseeing the successful delivery of learning projects.  You are the face of the company to customers and suppliers and have a key role to play in offering them a great experience. You report to a client cluster leader and will manage a portfolio of projects for a collection of clients.

Your key responsibilities

• Oversee and manage the delivery of live engagements from start to finish, across numerous clients within your portfolio. This means you will be expected to:
• Build and nurture trusted relationships with key stakeholders (i.e. clients, suppliers and fellow team members)
• Coordinate and liaise with Account Managers to understand delivery requirements, whilst reviewing supplier and client contracts that set out delivery details (e.g. scheduling, timelines, pricing, scope etc)
• Act as the bridging contact between the client and supplier when required, providing support to successfully kick off engagements into delivery
• Track and monitor key engagement milestones/phases, ensuring the successful completion of learner evaluations and timely issuing of client and supplier invoices
• Meet regularly with key stakeholders to check in and understand how engagements in delivery are going, in line with what was agreed in the contract
• Forecast and manage potential risks for engagements in delivery 
• Proactively respond to client and supplier queries and concerns in a timely and professional manner, identifying points of escalation to link up with the Account Manager
• Gather and collate insights/feedback on engagements in delivery, identifying successes and areas for concern for further investigation
• Identify potential opportunities for further engagements in delivery, flagging this with Account Managers to investigate for further scoping
• Provide feedback and report on the status of engagements in delivery to Account Managers
• Serve as the subject matter expert as relating to processes around delivery for the client, supplier, and Account Managers
• Ensure delivery related administrative tasks are appropriately actioned, coordinating with and across various internal teams (e.g. Operations hub)
• Support the scoping of work extension, or new additional pieces of work, off the back of live engagements, ensuring compliance to contracts 
• Navigate and keep up to date on internal processes, systems and tools, continuously monitoring and tracking billable hours for engagements in delivery 
• Identify areas for improvements within the delivery process, implementing appropriate corrective actions where required

Skills and attributes for success

• Experience in customer and/or supplier management
• Experience in fast-paced environment
• The ability to collaborate effectively with colleagues and good attention to detail with the ability to accurately follow agreed processes are key requirements.
• Experience in relationship based b2b sales or project delivery is desirable.

To qualify for the role you must:

• Demonstrate a passion for delivering high value and excellent service to clients
• Be professional, quickly establishing personal credibility with key stakeholders
• Display excellent project management, organisational skills and attention to detail
• Have effective time management skills, juggling several competing priorities concurrently with a spirit of flexibility, agility, and positivity
• Demonstrate strong critical thinking and problem-solving abilities, offering practical support to key stakeholders 
• Have commercial acumen and be comfortable working with budgets and pricing
• Exhibit strong interpersonal skills (within face to face and virtual environments)
• Have strong verbal and written communication skills
• Operate as a team player, demonstrating a willingness to help as needed
• Be able to remain calm under pressure 

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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