Business Unit Director

We are currently seeking a Business Unit Director to join our client’s well-established team of professionals in the legal industry. In this role, you will have the opportunity to lead and develop a high-performing team to their maximum potential, driving a culture of continuous improvement and embedding a commercial mindset.

Key Accountabilities:

• Ensure the team has appropriate processes in place to meet internal and external client requirements and benchmarks, including compliance with quality management procedures.
• Establish and maintain an effective people structure within the team and liaise with senior stakeholders to discuss capacity and structural changes.
• Develop a culture of high performance within the team through agreed objectives, KPIs, and performance progression plans.
• Promote a commercial culture around management information, time recording, billing, and proforma turnaround.
• Implement a comprehensive and effective training, development, and supervision program to support induction and progression.
• Manage complaints and handle issues in accordance with the firm’s internal procedures.
• Build and maintain strong relationships with key stakeholders to gain regular feedback on quality of service and resolve challenges quickly.
• Provide and analyze accurate and timely management information to clients and internal stakeholders.
• Regularly review processes and practices to drive continuous improvement.
• Implement a consistent and effective structure of communication across the team.
• Ensure each team member has a Personal Development Plan in place.
• Create a high level of morale and celebrate success.
• Act as a role model for the firm’s shared values.

Essential Criteria:

• Proven track record in people leadership.
• Experience interacting with key stakeholders at all levels through various communication methods.
• Previous defendant/claimant insurance litigation experience.
• Excellent organizational skills.
• Effective communicator with the ability to provide key business updates and communications.
• Ability to prioritize and organize workload and set clear expectations and objectives.
• Understanding of client objectives and metrics.
• Ability to look for new ways of working to improve quality and performance.
• Objective in reviewing and managing team performance.
• Displays role model behavior in accordance with the firm’s values.
• Ability to lead, support, and explain reasons for change.
• Ability to coach and develop others, review performance, and provide feedback.

If you have a passion for leadership and driving a team to their full potential, with previous experience in legal industry, we would love to hear from you. Apply now to join our client’s team and take the next step in your career!

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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