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Office Manager

Reference: 20743





Job Type


Date Posted

25 January, 2023

Our client is seeking to recruit an Office Manager, you will be joining a well-established team of professionals with aspirations to become the leading firm in their field. Our client seeks the successful candidate to support and develop the team to their maximum potential.

Do you have a passion for leadership and driving a team to full potential?

Are you experienced in direct management of a team?

Do you have previous experience in defendant/claimant insurance litigation?

Key Accountabilities

The key accountabilities include:

Ensuring the team has appropriate processes in place so the quality of work delivered meets any internal and external client requirements/benchmarks, including compliance with the firm’s quality management procedure.

Ensuring that the team has an appropriate people structure in place to deal effectively and profitably with the work in the team and to liaise with the Lead Partner and Operations Director not less than monthly to discuss capacity/structural changes required.

To help embed a culture of high performance within the team, ensuring individuals have agreed objectives and KPIs and a clear focus for achieving objectives and maximising performance together with performance progression plans.

Continuing to embed a commercial culture within the team which promotes a strong discipline around the speed and accuracy of management information, time recording, billing and proforma turnaround.

To help ensure that the team has a comprehensive and effective programme of training, development, and supervision to support induction and progression.

Dealing with any complaints/handling issues in accordance with the firm’s internal procedures for area of responsibility

Developing and maintaining strong relationships the Lead Partner and other key stakeholders in order to gain regular feedback on quality of service and resolve challenges quickly.

The provision and analysis of accurate and timely management information, both internally and to clients, as required.

Regularly reviewing processes and practices within the team to drive a culture of continuous improvement.

Driving a consistent and effective structure of communication across the team including regular team meetings, 1 to 1 meeting, performance reviews and career development discussions.

Ensuring each member of the team has a Personal Development Plan in place linked to their own career goals and chosen pathway.

Taking steps to create an environment where a high level of morale exists and where we celebrate success.

Acting as a role model for the firm’s shared values.

Essential Criteria

A proven track record in people leadership

Experience of and an ability to positively interact key stakeholders at all levels via a variety of methods of communication;

Previous Defendant/Claimant insurance litigation experience;

Excellent organisational skills – a completer finisher.

An effective communicator – able to listen and respond effectively and adapt their communication style to attain the best outcome; able to provide key business updates and communications to their team/colleagues; gives and seeks performance improving feedback; able to share and respond to information from Sales, Operational & Technical colleagues.

Can prioritise and organise their workload and set clear expectations and Objectives for their team/colleagues.

Understands their client’s objectives and metrics .

Has demonstrated an ability to look for new ways of working to improve quality and performance within their team/colleagues.

Can objectively review and manage the performance of their team/colleagues; look for root causes of problems and drives for the best results for the Client and the Firm

Displays role model behaviour in accordance with the Firm’s Values

Can lead, support, and explain reasons for change to create a high performing working environment.

Can coach and develop others, review performance, and provide feedback to create high performing teams/colleagues.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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