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On-Site IT Support Technician

Reference: 18743

Location

Belfast, County Antrim

Salary

£20000 - £25000

Job Type

Permanent

Date Posted

09 September, 2021

A global law firm require an On-Site IT Support Technician to support and maintain in-house technology equipment and IT assets.

Ideally you will have 2+ years IT Support experience with strong knowledge of computer hardware, Microsoft Windows and Office365, with a proven track record of working under Service Level Agreements and a Service Desk framework.

 

Responsibilities:

 

• Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, other products.

• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.

• Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.

• Works under the direction of the infrastructure team for hands-on work on network and local server devices including switches, routers and WAP devices.

• Receive and respond to incoming calls, e-mails and Service Now Tickets (incidents and requests) regarding hardware problems.

• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.

• Document instances of hardware failure, repair, installation, and removal.

• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations. 

 

Perks:

• Up to £25,000 per annum

• 25 days leave + 11 Bank Holidays

• Contributary Pension

• Private Medical Insurance

• Life Assurance

• Career Development Opportunities

• Flexible & Agile Working Options

• External Assistance Programme

• Recognition Awards

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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