08th August 2019

Operations Manager

Reference: BBBH16667

Location: Belfast Job Type: Permanent Date Posted: 08/08/2019

Are you an experienced senior operations professional with a background in the technology sector?

Do you have extensive experience in P&L responsibility, Staff management & recruitment, forecasting and delivering on strategic goals?

Would you like to work for a leading company with excellent career opportunities and overall remuneration?

If interested, call Alex in confidence on 02890 313157 or email [email protected]

The Role:

  • Responsible for supporting the management team to achieve or exceed targeted project and BU profitability whilst ensuring the accuracy of the underlying data.
  • Responsible for accurate revenue and staff forecasting within the BU.
  • Manage staff allocation to projects with awareness of the needs of both the project and individual.
  • Manage and control staff availability while minimising overall BU bench time.
  • Tracking staff utilisation initiating corrective action with Delivery Managers where appropriate.
  • Support the BU recruitment process, forecasting and identifying staff requirements for all roles and levels within the BU and working closely with the Recruitment team to meet demand.
  • Working closely with the BU Talent Partner and Capability Leads to develop the staff within the BU, ensuring that there are sufficient appropriately skilled permanent and contract staff available to meet current and forecasted demands from both the Delivery and Sales teams.
  • Enforcing compliance of the month end closure process within the BU including timesheet submission and approval as well as review of revenue and costs, invoicing and debt collection.
  • Responsible for analysing project P&L’s within the BU and raising appropriate queries and corrective actions with the management team to rectify issues.
  • Continuous improvement and refinement of operational processes and communicating and presenting these processes to the wider BU.
  • Managing and controlling the allocation and approval of all non-project time ensuring accurate recording.
  • Management of one or more of the following:
    • PMO team within the BU
    • BU bench ensuring everyone on the team feels engaged and have meaningful work to complete
    • BU on-boarding process

The Person:

  • Minimum of 5 years’ experience in a development and / or consulting environment, including at least 2 years demonstrable success in a project management or team leading role.
  • Experience in staff management and allocation in professional services environment considering both the project and the individual’s needs.
  • Strong commercial awareness within a professional services environment with evidence of P&L management responsibilities
  • Sound understanding of all operational aspects within a business including experience of revenue and staff forecasting and recruitment process.
  • Sound awareness of technology trends and their potential impact on current and future projects.
  • Demonstrable experience of creating, managing and improving process
  • Experience in managing and motivating team members and leading by example.
  • Excellent communication skills including experience of formal presentations and interviewing.


  • Excellent communication skills with an affable and credible persona.
  • Ability to make sound decisions under pressure, taking a balanced view of BU strategy, profitability and staffing needs.
  • Ability to manage and motivate staff and lead by example.
  • Ability to work to tight deadlines.
  • Strong negotiating and influencing skills.
  • Good team player with strong leadership, coaching and people management skills.
  • A positive “can do” attitude towards the commercial, technical and staffing challenges facing the BU.
  • Highly flexible, including a willingness to travel offsite including all offices as and when required.

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.

The team in Abacus manage a range of permanent, contract and temporary appointments throughout UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.careers

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