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QA/Support Engineer – multiple contract roles





£150.00 - £155.00

Job Type


Date Posted

16 March, 2021

2x QA/Support Engineers needed to work on an initial 3 month contract. This role is offering fully remote work.


  • Writing test cases and scripts
  • Carrying out System testing and Acceptance testing
  • Analysis of test results and associated impact to user, data etc.
  • Documenting System testing and Acceptance testing results and objective feedback
  • Triaging and responding to user requests
    • Second line support:
      • troubleshooting user issues
      • raising requests to User Services teams for onboarding new users etc
      • passing of complex tickets and bugs to 3rd line support team for investigation / resolution; and coordinating same
      • raising product enhancement requests to Tech PM
      • identifying and passing back first line support queries (simple user queries) to user SMEs
  • Working with Tech PM to ensure tickets are prioritised appropriately (where appropriate)
  • Tracking and managing tickets; including ensuring regular communication with user community (where appropriate)
  • Establishing/building out support process and ticket logging system (with appropriate metrics / reporting) (where appropriate)

Skills and Experience Required:

  • Proven work experience as a Technical Tester
  • Experience of writing test cases and scripts
  • Experience carrying out System testing and Acceptance testing
  • Knowledge of workflow systems – ideally Salesforce
  • Experience providing technical support
  • Experience of following escalation protocols appropriately (that is, experience of identifying issues that need to flagged Project Management, Compliance etc)
  • Experience of Microsoft products
  • Excellent written and verbal communication skills
  • Excellent problem solving skills
  • Ability to multitask
  • Ability to work independently and as part of a wider team
  • Desirable: Basic knowledge of Microsoft Azure data factory

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion.

The team in Abacus manages a range of permanent, contract, and temporary appointments throughout the UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.careers

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