Revenue Protection Billing Agent

Revenue Protection Officer

The Company:

Want to join a company that treat you so much like a part of the family, that they have received a top accreditation for their employment standards? In this team you will be valued, you will fulfil an essential role, you will be rewarded to a high standard, and you will be encouraged to fulfil your potential through continued learning and development opportunities. You can also expect:

• Competitive starting salary
• Annual Bonus Scheme
• Enhanced Pension and Leave Entitlements
• Career Progression Opportunities through L&D, Recognition Programmes and Training Support
• Excellent facilities such as On-Site Parking, Break-out Areas, Coffee Station
• Medical Insurance, EAP, and other subsidies e.g., Gym Membership. 

The Role:

The Revenue Protection Officer will assist the Billing Department in identifying situations where revenue is potentially at risk and ensure all customers are billed accurately, to minimise revenue leakage.

Key Responsibilities include:

• Monitor consumer usage and conduct analysis to identify and investigate potential Revenue Protection situations
• Complete debt recovery and credit management activities
• Process customer refunds, site works requests and sundry invoices
• Assist Meter Reading Team with long-term meter inaccessibility issues 
• Work closely with other internal departments to enhance Revenue Protection procedures and policies
• Assist with system improvements and business changes
• Ensure timely resolution of claims and disputes
• Case management of small claims applications
• Ensure compliance with legal, licence and commercial requirements
• Ad hoc duties as required

The successful candidate will have:

• Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths
• Excellent communication skills (written and oral) in dealing with internal and external relationships
• Excellent IT skills with experience in Microsoft Excel
• Confident in resolving customer queries
• Ability to prioritise workload in a fast-paced environment
• Self-motivated, with an ability to work independently
• Use of own car and valid UK Driving License (mileage allowance available)
• Previous experience working in a regulated utility business (desirable)

An excellent opportunity to grow your career with one of NI’s Top Employers. Please apply with a copy of your most up to date CV and reach out if you have any queries about making an application.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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