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Senior IT Support Analyst

Reference: 21160


County Antrim



Job Type


Date Posted

08 June, 2023

Are you ready to take your career in I.T to the next level? Join our dynamic client, the UK and Ireland’s leading provider of MDF Mouldings. We are currently seeking a Senior ICT Support Analyst to manage and support our clients day-to-day IT Service Delivery, with a focus on workspace solutions and line of business applications. This is an excellent opportunity for an experienced professional looking for a permanent, full-time position based in Antrim.

Our client prides themselves on their strong core values of teamwork, integrity, respect, and loyalty. As a family-owned business, they prioritize the well-being and growth of their employees. They are an Investors in People Gold accredited organization and the commitment to their people has been recognised through various accolades and achievements.

Reporting directly to the ICT Director, as a Senior ICT Support Analyst, you will play a crucial role in maintaining and monitoring our IT systems. Your responsibilities will include installing, configuring, and troubleshooting applications for our users, as well as ensuring optimal service levels through the use of our service desk. You will collaborate with various stakeholders across the business to support the implementation of new ICT systems and processes. Additionally, you will have the opportunity to train and educate end-users, empowering them to maximize the potential of our IT systems.

Key Responsibilities:

  • Manage and support day-to-day ICT Service Delivery.
  • Collaborate with IT managed service providers and vendors to resolve incidents and fulfil service requests.
  • Provide support for critical line of business applications, including Acumatica ERP and Siemens Opcenter Advanced Planning and Scheduling.
  • Maintain and develop business intelligence and reporting using Power BI.
  • Support the deployment and development of M365 SharePoint and Teams platforms, including Power Apps, Power Automate, and Power BI.
  • Assist with ICT project activities, ensuring timely progress and stakeholder communication.
  • Contribute to the management and development of in-house bespoke information systems, identifying opportunities for improvement.
  • Ensure the smooth operation of core company systems, driving process efficiency and effectiveness.
  • Communicate with end users regarding major changes and scheduled system maintenance.
  • Ensure the security of company information systems, both physical and electronic.
  • Provide user training on existing and new software.
  • Support staff in producing information for internal or external reporting.
  • Fulfill any other duties as required.


  • A third level qualification in computer science, information technology, or a related field.
  • Minimum of 4 years of experience in ICT systems and application support.
  • Knowledge of ERP systems and their component modules.
  • Strong understanding of computer systems, including hardware, software, and cloud platforms.
  • Demonstratable skills and experience in at least one of the following areas: business intelligence/reporting, application/web development, database administration, or MS Power Platform solutions development.
  • Strong analytical and problem-solving abilities.

Desirable Skills:

  • Experience working in the manufacturing sector.
  • Experience implementing or supporting an ERP system.
  • ITIL certified.
  • Microsoft certifications in SQL Server or development technologies.
  • About You:
  • Flexible regarding working hours and available to be on call.
  • Attention to detail in all work activities.
  • Ability to work independently and meet strict deadlines.
  • Innovative approach to tasks.
  • Willingness to share knowledge and mentor others.
  • Quick learner, proactive, and open to new challenges.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • A team player with a collaborative mindset.

Employee Benefits:

  • Quarterly Profit Share Bonus (average bonus over the last 3 years has been an additional 19% of salary/annual earnings)
  • Total customer satisfaction bonus to a maximum amount of £750 per year – assuming no quality mistakes occur.
  • Free money back via Westfield health care scheme (available after 6 months service).
  • Death in service cover = 7 times salary
  • 5.8 weeks holiday. 5 extra loyalty days can be accrued which is linked to service.
  • Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%)
  • Homeworking policy
  • Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year.
  • Annual team vote for company charity partner and regular team fundraising activities.
  • Monthly company value awards.
  • Bright idea awards.
  • Holiday treats.
  • Service Awards.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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